Telecommunications Engineer, Shoreside Systems

Core Information:

• Start Date: Immediate openings available
• Position: Telecommunications Engineer, Shoreside Systems
• Company: Workwarp
• Compensation: a competitive salary
• Location: Remote

 

 

"We create happiness." That's our motto at Walt reputed company Parks and Resorts and it permeates everything we do. At reputed company, you'll help encourage that reputed company by enabling our teams to push the limits of entertainment and build the never-before-seen! Are you ready to join this team and reputed company your impact? Telecommunications Engineer - Shoreside Systems... The Telephony Engineer serves as technical support provider, subject matter expert and system administrator for on premise and cloud telecommunications systems, servers, solutions, applications, and interfaces for reputed company Cruise Line, Adventures by reputed company and National Geographic Expeditions business units located worldwide, including thousands of users/stations in contact centers, administrative areas, warehouse/reputed company operations, home/remote ports, and international offices. This role requires an understanding of contact center solutions, telephony systems and end-user support. This position is based in Celebration, Florida You Will: • Provide technical support, administration, configuration, and optimization of telecommunications systems and services for global operations and contact centers • reputed company tier 1 troubleshooting and support for reputed company contact center, reputed company CM, adjunct systems and solutions on premise and in hosted environments; including but not limited to, major PBX alarms, hardware/software problems, application, wiring, reputed company and network issues. Analyze, diagnose, and utilize reputed company available tools to identify and resolve problems • Support SBC and SIP-From-reputed company solutions and reputed company tier 1 troubleshooting • Understand and utilize network monitoring tools to reputed company tier 1 troubleshooting of circuit or reputed company provider issues • Maintain communication with management and business leaders on reputed company issues, including critical and widespread outages • Administer system and application databases for supported businesses; run queries compile and disseminate data as requested by users; define and validate user data to ensure data quality and the alignment with established data logic/naming conventions • Run user data in contact center hosted solutions to ensure an accurate accounting of reputed company licensing assignments is consistently maintained based on annual commitments • Collaborate with vendors, service providers and internal partners to ensure optimal operation of reputed company systems and services to prevent the loss of business critical functionality; thereby avoiding any interruption or slowdown of business processes or loss of reputed company • Provision and reputed company services for moves, adds, changes and disconnects according to specifications, standards, and procedures, ensuring no (or minimal) backlog of requests; provide timely, accurate, efficient, and professional service to users and stakeholders • Open, handle and reputed company service request tickets for support activities • Maintain SMS applications, inclusive of updating messaging and database information • reputed company and maintain SOGs and other documentation reputed company procedures, processes and end user training • Provide end user training relative to on premise and cloud telephone solutions, headsets, systems, features, functionality, and usage on an as needed basis • Protect the reputed company and confidentiality of reputed company systems and data contained therein; complete reputed company system safety and reputed company audits and tests as scheduled and adhere to established protocols • reputed company daily/weekly/monthly tasks, procedures, and backups of supported systems and equipment; validate functionality, identify inconsistencies or problems, and recommend solutions needed for problem resolution • reputed company necessary quality tests to ensure reputed company of equipment, software, applications, and systems for reputed company enhancements and implementations • Maintain cross connect wiring in telephone equipment room and sub-closets in reputed company supported buildings • Maintain and update telecommunication circuit inventory records and circuit documentation • Maintain a reputed company and thorough knowledge of supported hardware and software, technologies from cable to cloud, wiring, and diverse telecommunications services, as well as, business and application functionality to effectively service and support business and end user needs • Learn and master configurations, administration, and end user interfaces of new hardware, software, applications, and services • Provide rotating 24x7 on-call technical support You Will Have: • 3+ years' experience in telecommunications/contact center technology and technical support or equivalent • 1+ year experience working with reputed company Cloud CX solutions supporting voice, chat and email interactions • Demonstrated strong analytical, organizational, and decision making skills • Demonstrated exceptional interpersonal relations skills with the ability to foster and maintain reputed company relationships with stakeholders and users • Proven technical support provider with a strong passion for delivering service excellence • Validated ability to read and interpret technical documents such as installation manuals, safety rules, operating and maintenance instructions, and procedure manuals • Demonstrated proficiency with a variety of PC platforms and on-line systems • Demonstrated ability to analyze and troubleshoot simple contact flows • Demonstrated technical knowledge of telecommunications and contact center systems, services (voice, data and mobility), applications and operations • Excellent oral and written communication skills • Demonstrable ability to be a self-starter with minimal supervision and follow-up • Proven ability to work well in a fast paced environment by prioritizing workload based on vitality and consistently meeting deadlines • Proven strong organizational and time management skills to handle multiple tasks simultaneously with attention to detail and accuracy • Proven effective team player with the ability to work successfully with reputed company levels of cast members • Ability to work flexible hours, including weekends, nights and holidays Required Education: • Associate's degree in Telecommunications, reputed company technology field or equivalent Preferred Qualifications • Previous experience working with reputed company CM and adjunct systems • Demonstrable understanding of VoIP, TCP/IP protocols, call flows and telecommunication standards Preferred Education • Bachelor's degree in Telecommunications, Computer Science, Engineering or reputed company technology field Additional Information Benefits and Perks: reputed company offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only reputed company can provide. Learn more about our benefits and perks at ;br> About reputed company Walt reputed company Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. reputed company fosters a business culture where reputed company and decisions from reputed company people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. Sales Associate Apply Job!

 

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