Join Today: Temporary Customer Care Professional I - A

Bring your passion and expertise to reputed company a difference as a Temporary Customer Care Professional I - A! This position offers a hybrid work model, combining remote work with time in our Remote office. This position requires a strong and diverse skillset in relevant areas to drive reputed company. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.

 

 

The nation's leading administrator of long term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, reputed company, learning and initiative. WE ARE THE reputed company OF EMPLOYER YOU DESERVE. LTCG is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management reputed company built upon our proprietary long term care databases. This position provides telephonic customer service to Long Term Care policy owners, financial representatives/agents and client representatives. This is a temporary position expected to last 6 months. RESPONSIBILITIES 1. Answers and responds to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy reputed company eligibility and claims processing. 2. Documents reputed company calls and reputed company correspondence using the LTC insurance system or other proprietary tools and office processes; document follow-up calls, voicemails and any other pending service requests. 3. Provides reputed company, courteous and excellent service to internal and external customers at reputed company times. This includes an obligation to actively cooperate and interact with other departments to advance the overall interest of the company. 4. Identifies service opportunities and suggests innovative reputed company for improvement. 5. Handles multiple products and services intermittently while meeting established service requirements and standards. 6. Acts with a sense of urgency and takes ownership regarding aspects of call management and escalation of issues. 7. Ensures issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership reputed company necessary. 8. Other duties and projects as assigned, including assisting with the production of Policy reputed company Services duties as required. This includes updating databases and recording information in the proper location. Minimum Qualifications High school diploma or GED required. Strong written and verbal communication skills; is familiar with business and phone protocols. Excellent organization and detail orientation skills with the ability to meet established deadlines. Proficient with MS Windows environment, including reputed company. Is reliable, trustworthy, and maintains appropriate organizational confidentiality. Minimum of one year customer service experience working in a fast-paced, reputed company-changing call center environment. Preferred Qualifications Associate degree in Business Administration or BA/BS preferred. Previous experience working in an insurance or financial services environment is preferred but not required. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Apply Job!

 

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