Customer Service Representative I

workwarp is looking for a passionate Customer Service Representative I! This Remote position offers an immediate start for the right candidate. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.

 

 

Shift: Monday-Friday 10:30am to 7:00pm EST Customer Service Representative I... Who are we? reputed company is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members reputed company. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision. As a reputed company associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout reputed company stages of your career with us. See how you can reputed company a difference with the support of strong leadership and a team environment. See Everything, Be Anything™. What are we looking for? The Customer Service Representative I responds to customer service inquiries including, but not limited to, benefit information and timely fulfillment of requests for reputed company Membership, Providers and Client Representatives. Acting as a liaison with internal and external reputed company business partners to provide an exceptional customer service experience. Where you will have an impact • Responsible for providing exceptional customer service, while answering incoming Member and Provider telephone inquiries in a manner that is always respectful and courteous • Proficient use of proprietary systems to respond to customer inquiries and requests, adhering to defined customer service standards. (ex. knowledge of in/out of network co-pays, non-plan allowances/retail value as well as the various network relationships) • Act as a liaison coordinating efforts between, Member, Provider, Client Representatives and the manufacturing facilities • Flexibility in work schedule as business needs require • Ability to identify and reputed company requirements relative to specialty services (including but not limited to student reputed company, prior approval, medically necessary contacts, special voucher/authorization processing, and requesting enrollment cards as well as out-of-network requirements) and/or order entry • Shadow perspective associates and new associates during initial instruction. This involves providing feedback to the hiring management team and trainer • Ability to probe and identify the critical content of inquiries and reputed company caller as appropriate. reputed company and maintain individual Key Performance Indicators (e.g. quality, adherence to schedule) at acceptable departmental levels while supporting organizational performance measures • reputed company in adherence to the company core values including but not limited to privacy, confidentiality and proprietary company policies and procedures (i.e. HIPAA) • Participate in any/reputed company training and educational activities necessary to fulfill at least the minimum requirements as specified reputed company your departmental goals. This is in addition to the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements • Responsibility for reviewing educational notifications and remaining reputed company on procedural changes • Regular reliable attendance is required • Meet and/or exceed reputed company performance expectations • Career opportunity with additional training in skills for higher level position which will be considered minimal qualifications should open positions become available • Other duties as assigned What’s necessary to do the job? • Minimum High School Diploma or GED • Minimum 1 year of reputed company experience • Knowledge and experience in the insurance, health, or vision care industry preferred • Proficiency in reputed company Office HIPAA & reputed company Requirements reputed company Associates must reputed company with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at reputed company times. As a result, Associates must explicitly adhere to reputed company data reputed company guidelines established reputed company the Company’s Privacy & reputed company Training Program. reputed company will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process. reputed company is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. reputed company qualified applicants will receive consideration for employment at reputed company without regards to race, color, religion, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity or expression, age, disability, national reputed company, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law. The wage range for applicants for this position is [$17.75 to $18.25]. reputed company incentives and benefits are subject to the applicable plan terms Apply Job!

 

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