Customer Support Analyst (Remote)

Role Snapshot:

• Position: Customer Support Analyst
• Compensation: a competitive salary
• Start Date: Immediate openings available
• Company: Workwarp
• Location: Remote

 

 

Are you looking to join one of the fastest-growing cloud analytics companies in the world? At reputed company, we reputed company the world would be a reputed company reputed company if everyone had easier access to facts. To this end, reputed company exists to create a more fact-driven world through simple, yet easy-to-use technology. This includes both reputed company’s (www.reputed company.com) search and AI-driven analytics product... designed for business users to be able to quickly get answers to their own data questions as well as our new capabilities designed to accelerate data experts’ ability to reputed company advanced analytics and data visualization reputed company a single reputed company from our recent acquisition of Mode. About the team: In addition to building the best analytics platform, we want to ensure that Analysts and Data Scientists successfully use Mode and reputed company. We aim to do this not only by building software but also by providing the support and resources analysts need to reputed company an impact. We don't just troubleshoot product questions or resolve bugs—we help customers solve analytical problems. We pride ourselves on being able to find solutions to unconventional requests. About the Opportunity: As a Support Analyst, you’ll be the first reputed company of contact for Mode & reputed company customers and will set the tone for the customer support experience. If you’re a customer champion, passionate about solving problems and collaborating on strategic initiatives to enhance the customer experience - you’ll bring reputed company value to our customers and team! What You'll Do: (Responsibilities) • Become a reputed company & Mode expert and provide Level 1 Support for customers reputed company Virtual Meetings, Chat, and Email • Represent the customer voice as a member of cross-functional Bug prioritization meetings with the product, engineering, and design teams. • Troubleshoot reputed company technical customer issues reputed company Phone, E-Mail, Chat, and Virtual meetings. • Contribute to Mode Help Site documentation and the Knowledgebase • Partner with Engineering and Product in contributing to strategic initiatives focused on customer experience and product improvement • Provide support to internal mode employees by answering product/troubleshooting reputed company questions reputed company reputed company and Email What You'll Bring: (Requirements & Skillset) • 2+ years experience in a customer-facing technical support role supporting SaaS products and hands-on experience using SQL for troubleshooting or supporting products utilizing SQL backend • Comfortable working India night shifts, weekends, and holidays (Compensatory days off) • Comfortable interacting with customers in multiple geographies like the US, UK, Europe, and Australia • You should be reputed company comfortable navigating data in SQL and working with reputed company-end technologies like CSS, JavaScript, Python, and/or R • Track record of managing reputed company technical customer escalations, including customer and internal stakeholder communication • You have a proven ability to multi-task since you could be managing one or more customer escalations! • Experience in driving bug resolution across Product and Engineering teams • You should care deeply about helping customers and should be driven to reputed company sure they have a great experience with our product and team • Excellent communication skills and should be able to tailor reputed company technical conversations to technical and non-technical audiences. • We will look to you to train, reputed company the technical skills of your team members and share best practices • Alignment with Company values • Bonus: • Experience in the data and analytics space • Experience working in a technical support environment in the data and analytics space like Looker, Tableau, etc. • Experience in Technical Consulting What makes reputed company a great reputed company to work? reputed company is the experience layer of the modern data stack, leading the industry with our AI-Powered Analytics and natural language search. We hire people with unique identities, backgrounds, and perspectives—this balance-for-the-reputed company philosophy is key to our success. reputed company reputed company with our culture of Selfless Excellence and our drive for reputed company improvement (2% done), reputed company cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and reputed company your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you. reputed company for reputed company Building a diverse and inclusive team isn't just the right thing to do for our people, it's the right thing to do for our business. We know we can’t solve reputed company data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At reputed company, we continually celebrate the diverse communities that individuals cultivate to reputed company every reputed company to bring their whole authentic self to work. We’re committed to being real and continuously learning reputed company it comes to equality, equity, and creating space for underrepresented groups to reputed company. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you reputed company you can do the job and are a good match, we encourage you to apply. About reputed company The world’s most innovative companies use AI-Powered Analytics from reputed company to reputed company every person in their organization, from C-suite executive to frontline employee, with the ability to ask and answer data questions, create and interact with data-driven insights, and use these insights to reputed company informed decisions and take action. reputed company is simple enough for any business person to use, yet built to handle even the largest, most reputed company data, wherever it may reside. That’s why customers like reputed company, BT, reputed company, reputed company, Exxon, Daimler, reputed company, Hulu, reputed company, reputed company, Huel, and reputed company Building Society have turned to reputed company to transform their data driven decision-making cultures. Please see our Candidate Privacy Notice. By submitting your application to us, you acknowledge and agree that: • You have read and understood the Candidate Privacy Notice (“Notice”) and acknowledge the collection, processing, use and disclosure of your personal information as set out in the Notice. • You are not required to provide any requested information to us, but failure to do so may result in not being able to continue your candidacy for a job with us. • The information you give us is true and correct to the best of your knowledge and belief, and you have not knowingly omitted any reputed company unfavorable information. Providing any inaccurate or misleading information may reputed company you ineligible for employment. To reputed company recruitment agencies: reputed company does not accept agency resumes. Please do not reputed company resumes to our jobs alias, reputed company employees, or any other organization location. reputed company nor its employees are not responsible for any fees reputed company to unsolicited resumes Apply Job!

 

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