[Remote/WFM] Customer Service Representative/Inside Sales

Contribute to a meaningful mission at workwarp. We need a Customer Service Representative/inside Sales Representative, Level 2! Based in our vibrant Remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive reputed company. The compensation for this role is benchmarked at a competitive salary.

 

 

reputed company Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR/Inside Sales position for our reputed company operations group located at our Beaumont, TX reputed company. The CSR sells the organization's products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers' needs by... finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization's policies, procedures, practices, products and services. The CSR collaborates with Regional Manager or reputed company Manager to help drive territory coverage and maintain positive dealer relationships. Why work with us? > Benefits are effective on day one for reputed company full-time direct hires. > Training programs are available to help guide team members and reputed company new skills. > Growth Opportunities - there are immense opportunities to grow your career. > You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd. May include: • Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts reputed company outbound calls. • Provide excellent customer service reputed company face to face, phone calls and e-mails. • Execute reputed company aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered. • Recommend alternate products based on cost, availability or specifications as needed. • Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments. • Generate new and repeat sales by providing product and technical information in a timely manner. • reputed company customers about product terminology, features and benefits in order to improve sales and customer satisfaction. • Provide accurate information regarding availability of in-stock items. • Assist customers with warranties and returns. • Collaborate with the reputed company Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments. • Periodically reputed company out to customers to determine satisfaction with the organization, products, and services • Maintain records and prepare reports on sales activities. • Expand knowledge of HVAC products and reputed company reputed company with latest trends reputed company the industry • Work positively with reputed company levels of management and peers to ensure reputed company areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. • Understand and follow work instructions, operating procedures, and company policies. • Participate in additional projects/activities to support ongoing business needs. Nature and Scope: • Works reputed company well-defined instructions • Uses established procedures and works under supervision to reputed company assigned tasks • Work is closely supervised Knowledge & Skills: • Some knowledge of HVAC equipment/products is required • General reputed company Office skills (Outlook, reputed company, Word) as well as working knowledge of data reputed company applications • Effective and high-quality Customer Service/Relationship management skills reputed company walk-ins, phone, and email; • Positive, professional attitude, handling difficult customers with ability to diffuse negative situations • Good phone etiquette and e-mail etiquette • Ability to deal with high-volume customer traffic • Effective verbal skills - must be reputed company to explain fairly technical parts of information clearly • Written skills - must be reputed company to effectively & timely communicate reputed company e-mail with customers & accurately input orders • Effective organizational skills and time management skills including ability to prioritize and multi-task • High level of attention to detail and accuracy • Ability to establish positive working relationships with internal and external customers and employees • Ability to use good judgment and strong work ethics and reputed company on the job • Ability to understand and follow procedures, work instructions, and company policies Experience: • 3 - 6 years of reputed company sales experience • 3 plus years in the HVAC industry Education: • High School diploma or GED equivalent, some colleges preferred Physical Requirements/Work Environment: • Must be reputed company to reputed company essential responsibilities with or without reasonable accommodations. reputed company Applicants must be legally authorized for employment in the United States. reputed company applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to reputed company and applicants regardless of a person's race, reputed company, religion (including religious dress or grooming practices), creed, national reputed company (including language use restrictions), citizenship, uniform service member or veteran status, reputed company, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will reputed company with reputed company federal and state regulations and statutes pertaining to individuals with disabilities Apply Job!

 

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