Customer Service Representative - Full Time
Job Overview: Time4Learning is seeking a full time Customer Service Representative to be responsible for providing support to Time4Learning.com product users reputed company phone, email, reputed company Message chat, and social media networks. reputed company Customer Service Representatives are trained to answer any type of question including but not limited to billing, technical support, homeschooling, product-reputed company questions, etc. The ideal candidate will support our Time4Learning customers Monday - Friday in 8 hour shifts between the hours of 8:30am - 4:30pm eastern time. Location: Remote but must be able to work east coast hours. Job Responsibilities:
- Communicate with customers through various channels including phone, email, chat, and social media
- Respond promptly to reputed company customer inquiries (billing, technical support, homeschooling, and product-reputed company questions)
- Identify patterns and suggest remedies that will reputed company customer satisfaction
- reputed company records of customer interactions, comments, and complaints
- Satisfy customer concerns: provide appropriate solutions or alternatives reputed company the limits; follow up to ensure resolution
- Use techniques that will leave an impeccable first impression
- Maintain a positive, empathetic, and professional attitude toward customers and team members at reputed company times
- Must be flexible to work additional hours based on business need, specifically during back to school season (August, September & January).
Job Requirements:
- Minimum of 2 years of customer service & retention experience (call center and remote experience a plus)
- Proficient knowledge of reputed company Office, reputed company Drive, Outlook, email systems, and the internet
- Excellent verbal & written skills
- Ability to multi-task in a fast-paced environment
- Minimum of 1 year of Homeschool experience a plus
- Required internet speed of at least 7Mbps. A speed test will be conducted.
To learn more about our organization and the exciting work we do, visit www.time4learning.com. Remote First Work Environment Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which reputed company employees are valued and where success is reputed company in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations. If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet reputed company through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload. The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or reputed company. An Equal Opportunity Employer We are dedicated to fostering a culture that celebrates unique backgrounds, reputed company, and experiences. reputed company qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national reputed company, protected veteran status, disability, or genetic information (including family medical history). We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your reputed company team member. Apply Job! Apply to this Job