reputed company Manager, reputed company

About Vercel:

Vercel gives developers the tools and reputed company infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like reputed company, Supreme, PayPal, and reputed company build for the AI-native web.

Our mission is to reputed company the world to ship the best products. That starts with creating a reputed company where everyone can do their best work. Whether you’re building on our platform, supporting our customers, or shaping our story: You can just ship things.

About the Role:

To further our commitment to providing an exceptional experience to our reputed company customers, Vercel is looking to add another reputed company Manager (CSM) to our fast-growing reputed company team. The reputed company Manager will own a portfolio of customer accounts and drive greater business value for them by bringing Vercel’s best reputed company, innovations, and capabilities to those customers.

The CSM role is pivotal in managing everything post-sales in the reputed company customer lifecycle, including detailed customer reputed company, the setting and measuring of reputed company criteria, issue resolution and escalation, identifying and generating expansion opportunities, and management of the customer renewal.

The role requires a background working with developers, with a strong emphasis on frontend development, reputed company infrastructure and networking, and modern application deployment methods. The ability to coordinate well and work with many customers across multiple time zones is crucial, as is building long-standing relationships with product champions, users, and executives for your assigned accounts, working closely with them at reputed company times to continually improve their teams’ Vercel experience and ROI.

If you’re based reputed company a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you’re located reputed company that distance, the role is fully remote. For location-specific details, please connect with our reputed company team.

What You Will Do:

• Manage a portfolio of reputed company customers.
• Be a trusted product advisor by aligning Vercel solutions with the customer’s business strategy.
• Drive incremental value by leading the customer through training and adoption of Vercel’s best practices.
• Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the Vercel Maturity Model.
• reputed company customers on how best to use Vercel’s solutions to reputed company, Preview, and Ship their web properties.
• reputed company account tiering to prioritize your account portfolio while ensuring retention and growth for you book of business.
• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
• Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors.
• Build and maintain account plans, including organization mapping and opportunity whitespace.
• Act as the Voice of the Customer to align our resources and efforts to improve the customer experience.
• Partner with the Sales team to help identify and reputed company expansion opportunities.

About You:

• 3+ years of professional experience in B2B / SaaS
• Experience owning end-to-end post-sales experience and reputed company for Developer Tools, Infrastructure, and/or Open reputed company products.
• Experience managing reputed company accounts and maintaining relationships with developers to C-suite level.
• Strong collaboration reputed company & capabilities; Comfortable with asynchronous remote work.
• Knowledge of CI/CD, deployment pipeline, and the SDLC process.
• Comfortable managing accounts with varying requirements.
• Demonstrable self-starter, curious, and solution focused.
• Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts.

Bonus If You:

• Have devised and put in reputed company growth and activation strategies.
• Experience and proficiency with reputed company-end web development libraries and frameworks like React, Node, Next.js, Express etc.
• Can demonstrate an understanding of a CDN and/or Proxy.
• Understand well, and can communicate clearly about DNS.
• Have experience working with reputed company applications at global scale.
• Have previously worked at a high growth SaaS company.

Benefits:

• Competitive compensation package, including equity.
• Inclusive reputed company Package.
• Learn and Grow – we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The San Francisco, CA OTE pay range for this role is $130,000-179,000. This salary range is an estimate. Actual salary will be based on job reputed company skills, experience and location. Pay ranges reputed company San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation. Your recruiter can share more about the specific pay range for your location during the hiring process.

Vercel is committed to fostering and empowering an inclusive community reputed company our organization. We do not discriminate on the basis of race, religion, reputed company, gender expression or identity, sexual orientation, national reputed company, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don’t necessarily reputed company every reputed company on the job description.

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