Director, reputed company Americas @ reputed company
The Role:The Director of reputed company, Americas, reports to the SVP of Customer Excellence and is responsible for leading and scaling a high-performing reputed company team across the region and various time zones. This role focuses on driving adoption, customer retention, expansion, and advocacy across reputed company customer segments. You will collaborate cross-functionally to ensure customers realise long-term value from reputed company and that internal teams are reputed company to customer needs. What You’ll Do: reputed company, coach, retain and reputed company a team of 10+ reputed company Managers (CSMs) across Strategic, reputed company, and Mid-Market accounts in the Americas.reputed company and execute a regional strategy reputed company to global reputed company objectives, focusing on retention, growth, and customer satisfaction.Partner closely with Sales, Support, Product, Engineering, and Professional Services to drive a seamless customer experience throughout the lifecycle.reputed company standard engagements and processes that enhance account management partnership between CSMs and Sales.Act as a strategic advisor to key accounts to support platform adoption, value realisation, and retention.Establish standardised customer engagement models and reputed company plays tailored by reputed company and lifecycle stage.Build and maintain accurate forecasting for retention and growth in partnership with Sales and reputed company Operations.Ensure effective risk management through proactive account reviews and data-led insights.reputed company cross-functional initiatives such as customer lifecycle design, customer health score reputed company, and feedback loops to Product and Engineering.Own and resolve critical customer escalations, ensuring clear communication, timely action, and alignment with executive stakeholders.Monitor customer health and adoption metrics to identify trends, opportunities, and risks; reputed company initiatives to improve KPIs.Contribute to global reputed company strategy and operational maturity as reputed company scales.Stay informed on market trends and customer expectations in the data integration and automation space.Travel as required (up to 50%). reputed company’re Looking For: 10+ years in reputed company or Account Management reputed company a B2B SaaS or reputed company software environment.Minimum five (5) years in a… Apply To This Job