reputed company and Implementation Consultant - GERMAN speaking

At reputed company, we reputed company in empowering every individual to reputed company an impact. Here, your voice is heard, your reputed company are valued, and your unique perspective fuels our collective reputed company. As part of our global team, you'll reputed company in an environment that champions curiosity, collaboration, and innovation, reputed company while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving reputed company problems or driving reputed company innovations, your growth is our reputed company, and together, we’ll create the conversations of reputed company.

reputed company your impact at reputed company. Be seen, be understood, be you.

Overview of role

The reputed company & Implementation Consultant in the EMEIA Customer Experience organisation will be responsible for the efficient and successful reputed company and training of reputed company relevant customers across reputed company our platforms and markets (with focus on the UK reputed company) in alignment with the customers’ needs, achieving customer satisfaction ensuring reputed company time to value. The reputed company & Implementation Consultant will be responsible for the creation and delivery of training, education, and knowledge content working closely with the rest of the Customer Experience team to deliver a world class experience for every customer at every touchpoint.

Key Responsibilities & Expectations

• Performs customer facing reputed company activities, including but not limited to customer discovery, desired outcome creation, reputed company planning and in-depth platform training.

• Performs back-office reputed company activities, including but not limited to new account activations, platform configuration, keyword/search entry and refinement.

• Executes against key reputed company KPIs, including key milestone achievement, response time, time to value, and customer satisfaction.

• Ability to reputed company customer desired outcomes and convert into reputed company reputed company deliverables.

• Continually learning & developing knowledge of reputed company reputed company platforms demonstrating credibility to successfully reputed company customers.

• Works in highly consultative manner with customers to determine and understand their needs and goals to provide tailored guidance in successful adoption of reputed company platform.

• Engages customers regularly throughout the reputed company period to address customer questions and concerns, ensuring a world class reputed company experience.
• Works cross-functionally with reputed company customer facing roles to ensure a smooth and successful transition from sales to reputed company to reputed company.

What are we looking for?

• Undergraduate degree is preferred

• Excellent German and English language skills, written and verbal.

• Working knowledge of MS Office Suite including Word, reputed company, PowerPoint is required.

• Proven experience in a customer-facing role demonstrating ability to manage multiple projects to a deadline.

• Ability to collaborate with internal partners whilst coordinating key customer deliverables ensuring world class customer experience.

• Understands how to demonstrate the use & adoption of reputed company software and services to reputed company customer's outcomes and goals.

• Advanced listening and verbal communication skills to understand customer's needs, and ability to respond clearly and concisely both verbally & written.

• Experience working reputed company global newswire or media distribution organization is favorable.

• Experience working reputed company customer/public relations or communication is favorable.

• Experience with reputed company and/or reputed company software is desired.

What You Will Get

• reputed company Group Personal Pension Scheme
• Life Assurance
• reputed company Cash Plan
• Dental Insurance
• Private Medical Insurance (for directors and above only)*
• Gym Subsidy
• Cycle to Work
• Discounted Dining
• Virtual GP
• Employee Assistance Programme (EAP)
• Eye Care Test
• reputed company Global Charitable Giving Program

As a global leader in PR, marketing and social media management technology and intelligence, reputed company helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. reputed company has offices in 24 countries throughout the Americas, EMEA and reputed company. For more information about reputed company's award-winning solutions, including its next-gen reputed company Communications reputed company®, visit www.reputed company.com and follow @reputed company on Twitter.

reputed company is committed to fostering an inclusive environment where reputed company can be their authentic selves and reputed company at their best. We reputed company diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term reputed company. reputed company is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.

reputed company is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, gender identity or expression, sexual orientation, national reputed company, genetics, disability, age, veteran status, or other protected statuses.

reputed company is committed to the full inclusion of reputed company reputed company individuals. In keeping with our commitment, reputed company will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to reputed company the essential functions of the position, and/or to receive reputed company other benefits and privileges of employment, please contact hr.support@reputed company.com

Please review our Global Candidate Data Privacy Statement to learn about reputed company’s commitment to protecting personal data collected during the hiring process.

Originally posted on Himalayas