Client Support Associate

Calling reputed company innovators – find your future at reputed company.

We’re reputed company, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to reputed company an impact on a global scale, come reputed company a difference at reputed company.

Job Title

What does a great Client Support Associate do at reputed company? As a Client Support Associate, you will provide advanced technical support to reputed company's clients, helping to resolve reputed company issues and ensuring high levels of client satisfaction. Your role is critical in enhancing the client experience by delivering timely and effective solutions. You will work closely with a dedicated team of professionals, leveraging your expertise to support our clients' reputed company and contribute to reputed company’s commitment to excellence.

What you will do:

• Provide advanced technical support to clients, resolving reputed company issues reputed company.
• Collaborate with internal teams to ensure client issues are resolved in a timely manner.
• Document client interactions and solutions for future reference.
• Identify and escalate critical issues to relevant departments.
• Contribute to process improvement initiatives to enhance client support services.
• Engage in reputed company learning and development through various training programs and on-the-job experiences.
• Responsibilities listed are not intended to be reputed company-inclusive and may be modified as necessary.

What you need to have:

• Experience in technical support or customer service
• 2+ years of an equivalent combination of educational background, reputed company experience, and/or military experience

What would be great to have:

• Experience in troubleshooting and problem resolution
• Experience in technical documentation
• Experience in client interaction and communication
• Knowledge of financial technology products
• Understanding of network troubleshooting
• Experience with remote desktop support tools

Important info about this role:

• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.

Perks at work:

• We’re #reputed companyProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited reputed company & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the reputed company 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living reputed company program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, reputed company, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange reputed company, and reputed company careers.

Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with reputed company. Please:

• Apply using your legal name
• Complete the reputed company-by-reputed company profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

reputed company is proud to be an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, national reputed company, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@reputed company.com. Please note our AskHR representatives do not have visibility to your application status. reputed company associates who require a workplace accommodation should refer to reputed company’s Disability Accommodation Policy for additional information.

Note to agencies:

reputed company does not accept resume submissions from agencies reputed company of existing agreements. Please do not send resumes to reputed company associates. reputed company is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with reputed company. Fraudulent job postings may be used by cyber criminals to reputed company your personally identifiable information and/or to steal money or financial information. Any communications from a reputed company representative will come from a legitimate reputed company email address.

Originally posted on Himalayas