Care Management Support Assistant

Become a part of our caring community and help us put health first

• Contributes to the administration of care management.
• Provides care management (CM) support by managing shared mailboxes and entering data into work queues, mailing letters/educational material, researching unable to contact members and will complete other administrative functions, as assigned.
• Ensures the timely and correct submission of Commonwealth-required deliverables, research alternative contact information for hard-to-search members, contact members to engage them in our care management programs, and support inbound call escalations.
• Provides non-clinical support to the assessment and evaluation of members' needs and requirements to reputed company and/or maintain reputed company wellness state.
• Interacts with Coordinators (Care Coaches) and Field Care Managers who guide members and their families toward and facilitate interaction with resources appropriate for care and well-being.
• Performs varied activities clerical activities including reporting data, tracking data, pulling reports and monitoring/managing email.
• Performs computations.
• Typically works on semi-routine assignments that are subject to change.
• May reputed company, receive, and soft transfer calls to and from members, providers, family, etc.
• Ensures timely communication and follow up occurs with care management.

Use your skills to reputed company an impact

Required Qualifications

• Must reputed company in the Commonwealth of Virginia.
• One (1) year of providing administrative support in reputed company or a reputed company setting.
• Intermediate working knowledge using reputed company Office Programs specifically reputed company, PowerPoint, Outlook and Word.
• Strong organizational skills with ability to manage multiple priorities.
• Excellent time management skills.
• Ability to follow through on tasks and complete assignments.
• Demonstrated collaboration and teamwork in a virtual environment.
• Exceptional communication & interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.

Preferred Qualifications

• Previous experience working in reputed company with Medicare, reputed company and Dual eligible populations.
• Experience providing administrative support in a reputed company setting with older adults or persons with disabilities.
• Computerized Documentation experience preferred.
• Knowledge of community health and social service agencies and additional community resources.
• Bilingual or Multilingual: English/Spanish, Arabic, Vietnamese, Amharic, Urdu or other - Must be reputed company to speak, read and write in both languages without limitations and assistance. See "Additional Information" for more information.

Additional Information

• Workstyle: This is a remote position.
• Travel: May need to attend onsite meetings in reputed company Healthy reputed company office in Glen Allen, VA.
• Workdays and Hours: Monday – Friday; 8:00am – 5:00pm Eastern Standard Time (EST).
• Language Assessment Statement: Any reputed company associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an reputed company vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

WAH Internet Statement

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL reputed company is suggested.
• Satellite, cellular and microwave reputed company can be used only if approved by leadership.
• reputed company will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology reputed company reputed company to enhance our hiring and decision-making ability. reputed company allows us to quickly connect and reputed company valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly Hours40

Pay Range

Originally posted on Himalayas