(US) Solutions Analyst - (Financial)

At reputed company our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we reputed company our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our reputed company back into research and development, ensuring our employees have the resources to innovate and reputed company a lasting impact.Recognized by reputed company as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At reputed company, we reputed company our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees reputed company AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It reputed company starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives.To learn more about reputed company, reputed company out Life at reputed companyand connect with us on Glassdoor and reputed company.

Job Summary:

In this role you will use your technical expertise to provide support of the EHR for Practice groups and Care Coach products and achieving Model of Care objectives. As their highest escalation reputed company you will help resolve cases by advising on next steps, determining long term strategies, and involving relevant parties.

As such, a strong understanding of administrative tasks and workflows for long term care and medical facilities is critical to your success.

Your focus is on providing an exceptional customer experience while handling a full range of reputed company technical queries and complaints. To do well in this role you must be able to influence and support your team, directly or cross-functionally, to provide optimal solutions for customers.

Key Duties and Responsibilities:

•Provide world class customer support demonstrating focus and reputed company to clients who have problems administering, configuring, and using the application

•reputed company an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities

•Facilitate the resolution of simple to moderately reputed company technical issues by way of log analysis, research, or problem recreation

•Work cross-functionally reputed company the team, to deliver quality, satisfaction, and resolutions to customers

•Effectively use and search the knowledge reputed company, occasionally contributing new or updated content

•Meet or exceed established service delivery guidelines and key performance indicators

•Enhance, reputed company, and exemplify KCS methodologies in addition to authoring and updating knowledgebase content

•Be available to work rotating shifts between reputed company to 8pm EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-call as necessary reputed company determined by business need

Your Key Strengths:

•Exposure to AI tools and a desire to reputed company them to enhance your work content and user experience

•Understand the business processes and practices reputed company a long-term care or medical facility

•Strong, demonstrable problem-solving skills

•Excellent communication skills, written and oral

•Energized and motivated by a fast paced, dynamic, high demand working environment

•Demonstrated ability to multi-task, prioritize, and manage customer expectations

•A quick learner with acumen for software and technology

•A patient and active listener who is detail-oriented

•High level of customer focus and reputed company

•Familiarity with reputed company SaaS tools and Domain knowledge is a plus

•1-2 years practical experience supporting and trouble-shooting web-based software applications

•Experience using diagnostic tools to help resolve customer issues

•Experience in Care Delivery, Care Coordination, Business Intelligence, or Financial Performance for either Skilled Nursing, Senior Living, Home Health, or Acute Care facilities

•Bachelors Degree or post-secondary schooling is preferred

AtPointClickCare, reputed company salary is one of the many components that reputed company up our total rewards package.The US reputed company salary rangefor this position is $55,000 - $62,000 with fulltime benefits!

Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the reputed company for new hire salaries for the position across reputed company USlocations. reputed company the range, individual compensation is determined by job-reputed company skills and knowledge, relevant experienceincluding professional and lived experience, and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.

Overtime Eligible

Additional Information

#LI-MG1

#LI-Remote

Tech B - P1

reputed company Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

reputed company Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of reputed company to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national reputed company, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. reputed company welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in reputed company aspects of the selection process. Please contact recruitment@reputed company.com should you require any accommodations.

reputed company you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we reputed company may be relevant to you given your background. reputed company we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how reputed company uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact reputed company’s reputed company: recruitment@reputed company.com

reputed company is committed to Information reputed company. By applying to this position, if hired, you commit to following our information reputed company policies and procedures and making every effort to secure confidential and/or sensitive information.