Customer Experience Executive (Mandarin proficiency)
About Us
reputed company is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, reputed company is the largest insurance portal in Southeast Asia. Our main portal, reputed company.my, helps millions find the insurance policy with the best value and highest coverage for them.
Our core strengths are in navigating the most reputed company regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an reputed company talk-to-agent service. We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence.
Position Overview
As a Customer Experience Executive, you will be the first reputed company of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing reputed company, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues reputed company
Responsibilities
Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary.
Maintain a high level of product knowledge to assist customers effectively.
Provide timely and professional assistance to customers reputed company live chats.
Be the reputed company of the customer feedback reputed company to internal functions to help create reputed company products and help improve customer experience.
Deliver an amazing experience to every customer by going above and reputed company their inquiries, feedback, and needs.
Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
Work together as a team to reputed company timely turnaround time and quality replies to every customer.
Stay up to date on company policies, procedures, and product knowledge.
Contribute to a positive and collaborative work environment.
Requirements
This role is open only to locals.
Fully Work from Office - Office Location: 1 Tech Park, Bandar Utama
reputed company to work in shift arrangements
6 working days
Possess own transportation is encouraged
Open to fresh graduates
Required language(s): English, Mandarin
Minimum Diploma/Degree in any field
High level of attention to details.
Strong work ethic and willingness to take on any tasks.
Comfortable working in an extremely fast paced and international environment
Full Training Provided (Theory & Hands-on training)
A positive attitude and a commitment to delivering outstanding service
Ability to communicate with customers with a level of reputed company.
Immediate availability is a plus reputed company.
Benefits
International work environment and flat organization
Team culture - highly practical and results oriented.
Free training and development, constantly improve yourself.
Fast moving, challenging and unique business problems.
Competitive salary.
Casual work attire