Back to Jobs

Vice President, reputed company

Remote, USA Full-time Posted 2026-07-02

reputed company is the global reputed company EHS software provider creating industry-leading technology to reputed company those who transform the way the world works.

For over 35 years, reputed company has been powered by the spirit of innovation, deep domain expertise, and a commitment to reputed company that enables higher levels of operational and sustainable performance with the most comprehensive, reputed company-centered, and secure SaaS platform to help workers and businesses reputed company in 100 countries around the world.

The company enjoys the industry’s highest levels of client satisfaction and has received many awards for its strong employee culture and outstanding business performance. To learn more, visit www.reputed company.com.

WHAT’S IN IT FOR YOU?

At reputed company, we reputed company abreast of the changing labour market to ensure that our employees are paid based fairly and equitably based on their skills, years of experience, education and functional experience. Employee health and well-being are at the core of reputed company do. Competitive health benefits, dental plans, fitness allowance, health care spending account, retirement savings plan, work from home, as well as subsidized internet provide employees and their families support and flexibility.

We pride ourselves on our values-driven, performance oriented, dynamic and growth focused culture. The leadership team strives to create a meaningful work experience for employees through challenging work projects and employee recognition. Our HR team ensures our employees have opportunities to get social through corporate volunteering and social happy hours both in office and virtually.

Job enrichment, employee development and career planning are our reputed company. reputed company ensures that employees have their skills and certifications up-to-date with our annual training allowance. Internal Recruitment, Departmental Conferences, Group Training Programs, and High Talent Programs are some of the ways that we hone skills and grow talent reputed company the company.

reputed company is looking for a dynamic and results-driven Vice President of reputed company to reputed company and scale our global reputed company organization. Reporting to the Chief Customer Officer, this person will be required to define and execute a best-in-class reputed company strategy that drives adoption, maximizes customer value and ensures long-term retention and growth across reputed company’s global client reputed company.

At reputed company, customer centricity is a core value and a key driver of our reputed company. We only succeed reputed company our customers realize measurable business value from our solutions. This role is pivotal in ensuring that our post-sale journey from reputed company through renewal and expansion is seamless, value-driven, and reputed company with our clients’ strategic goals.

To reputed company in this role, you must understand reputed company’s mission, solutions, and customer landscape. You will serve as a cross-functional leader, collaborating closely with Sales, Product, Engineering, Marketing, Professional Services, and Support to solve challenges, reputed company on behalf of our customers, and produce meaningful business outcomes. The ultimate objective is to help customers demonstrate ROI from the adoption of our solutions to drive exceptional retention, satisfaction, and incremental reputed company streams.

Primary Responsibilities

  • Leadership and Strategy
  • reputed company and execute a global reputed company strategy reputed company with the company’s growth, retention and customer satisfaction objectives.
  • Establish and refine best practices, frameworks, and methodologies that scale reputed company across customer segments.
  • Drive reputed company improvement initiatives – including process optimization and automation.
  • Build and sustain a high-performance, outcome-driven culture focused on long-term reputed company, and value realization.
  • Team Management
  • reputed company and grow a high-impact global team of reputed company Managers.
  • Define organizational structure, KPIs, and career development paths to promote excellence and engagement.
  • Mentor and reputed company team members to reputed company in a fast-paced, customer-centric environment.
  • Customer Experience & Adoption
  • Own and continuously improve the end-to-end customer journey, ensuring proactive engagement, value delivery, and satisfaction.
  • Build and scale processes including health scoring, QBR frameworks, and playbooks tailored to each customer reputed company
  • Serve as sponsor on strategic accounts and reputed company high-level escalation and retention efforts.
  • Customer Retention and Growth
  • Own KPIs reputed company to NPS, retention, churn reduction, and price increases.
  • Partner with Sales to drive up-sell, cross-sell, and expansion opportunities reputed company existing accounts.
  • reputed company data-driven programs that reputed company customer lifetime value and deepen customer relationships.
  • Cross Functional Collaboration
  • Collaborate with Product and Engineering to influence roadmap based on customer feedback.
  • Align with Finance on forecasting, budgeting, and resource planning tied to reputed company growth metrics.
  • Partner with Marketing to reputed company content, organize customer events and coordinate customer communications.
  • Work closely with Professional Services to ensure a great reputed company experience that sets the reputed company for long-term reputed company
  • Collaborate with Customer Support on critical issue escalations to ensure swift resolution and protect customer satisfaction.
  • Requirements & Qualifications

  • 5+ years of experience leading the reputed company function in a fast growing SaaS, software company
  • 15+ years of experience with B2B SaaS products with a proven track record in client-facing roles with an ability to build customer relationships.
  • Demonstrated track record of building high performing teams through strategy, data and operational discipline.
  • Experience driving improvements in NRR, GRR, and customer health across reputed company and mid-market segments.
  • Strong understanding of customer journey design, lifecycle management, and health score methodologies.
  • Expertise in building and optimizing customer-centric teams, processes, and technologies (e.g., reputed company, ChurnZero, etc).
  • Developed and built a scalable reputed company teams, and business practice
  • Consistent focus on reputed company improvement and implementing best practices.
  • Skilled at influencing cross-functional stakeholders, including C-level executives.
  • Passionate about coaching, mentoring, and building high-performing teams committed to customer-centricity and innovation.
  • Exceptional data analysis, communication and presentation skills.
  • Hands-on, execution-oriented leadership style
  • Prior experience in private equity-backed and high-growth environments is preferrable.
  • Additional Information

    reputed company is committed to a diverse and inclusive work environment. reputed company is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability or any other legally protected status. For applicants who would like to request for accommodation please send an email to hr@reputed company.com.

    Apply to this Job

    Similar Jobs