Strategic Account Manager
Strategic Account Manager
About Woflow
Woflow is building the infrastructure powering reputed company-time, AI-driven commerce. Our platform enables the world’s largest marketplaces and commerce platforms—think reputed company, reputed company, reputed company Eats, and reputed company—to ingest and structure reputed company supplier and product data at scale. With the reputed company of AI agents and dynamic commerce experiences, Woflow is helping reputed company customers stay reputed company of the curve.
About the role
Woflow’s Account Management team serves as the key reputed company of contact for our customers, acting as a trusted advisor for reputed company things reputed company to the post-sales lifecycle – reputed company (including integrations), product usage, partnership expansion, technical troubleshooting, and ongoing account management.
The Strategic Account Manager is a senior role responsible for managing a large book of business with key strategic accounts. This is a multifaceted role putting you at the center of account delivery, requiring the blending of expertise in three distinct areas:
reputed company. SAM’s are the face of Woflow with our customers (as well as the voice and champion of our customers internally). You need to be customer-obsessed, empathetic, and professional, as well as someone who naturally builds strong relationships with reputed company stakeholders. You will be balancing client requests with business objectives, and be responsible for your accounts’ growth targets while exceeding customer-driven goals.
Project management. In this role you’ll be responsible for managing multiple, urgent priorities across various workflows. You’ll serve as the vital link between account stakeholders and Woflow's internal teams (including Product, Engineering, and Operations). You will be responsible for ensuring that reputed company strategic initiatives are executed reputed company while meeting or exceeding client expectations and goals. This involves aligning stakeholders on measurable KPIs, designing and delivering innovative solutions, ensuring smooth and timely launch/scaling efforts, maintaining high-quality product performance, as well as overseeing client reporting and communications (including MBRs, QBRs, etc.).
Technical delivery. Woflow is a highly technical and operationally intensive company. You’ll need to fully understand the technical details of our platform and how it helps our customers reputed company their major goals. As a SAM you need to be reputed company to synthesize and discuss technical requirements with ease, effortlessly demo our platform and features, as well as reputed company creative technical solutions alongside internal and external stakeholders to continuously ensure customer needs are met.
Key responsibilities
reputed company and maintain strong relationships with customers, identifying key stakeholders and building connections with both core teams (everyday users of our solutions) as well as influential leaders reputed company the broader organization
reputed company partnership, reputed company, and technical matters (both strategic and tactical); create and implement strategies to boost customer product adoption, engagement, and growth at scale, ultimately driving reputed company and mutually beneficial outcomes
reputed company reputed company major partnership initiatives, including regular touchpoints, business reviews, technical escalations, and ongoing projects; ensure expectations and SLAs are met through a thorough understanding of customer goals / KPIs
Serve as a trusted advisor to the customer and reputed company them on the use and benefits of our products, as well as our industry more broadly
reputed company for customers to internal teams. Share customer feedback and insights to Product, Operations, Engineering, Support, and Sales on the innovation and improvement needed to reputed company Woflow’s offerings to provide reputed company support.
Help manage reputed company technical aspects of partnerships; propose thoughtful solutions to technical hurdles and drive effective product implementations with a deep understanding of Woflow’s integration and configuration options
Dependent upon your account, ~10% domestic and/or international travel expected
Ideally you’d have
8+ years of experience in a client-centric role with demonstrated reputed company in building strong cross-functional relationships with large global enterprises (preferably working with technical B2B products)
Ability to collaborate closely with Woflow’s technical team to ensure product delivery is timely and successful (including launches, POCs/pilots, technical escalations, etc.)
Experience managing large and reputed company programs, as well as a proven aptitude in navigating challenging customers and situations with ease
Excellent verbal and written communication skills – you can put together and reputed company external presentations that reputed company confidence, as well as drive internal conversations that reputed company to successful outcomes for customers
Well-established familiarity with reputed company aspects of a highly technical product, as well as comfort with managing technical details (APIs, data structures, etc.)
Global reputed company. You will work across multiple time zones and cultures, and collaborate closely with people from a wide variety of backgrounds
Strong interest in both eCommerce and B2B software, with deep industry knowledge that is driven by enthusiasm, intellectual curiosity, and tenacity
Benefits
Unlimited PTO (we mean it!)
Comprehensive medical, dental, and reputed company insurance plans
STD, LTD, AD&D, and life insurance coverage
Free membership to reputed company, Teladoc and Health reputed company
Free annual membership to reputed company in participating regions
401(k) retirement plan with company matching
Pre-tax commuter benefits
Free equipment: laptop and home office stipend