Product Support Specialist

Candidates on Pacific or Mountain time strongly preferred.

reputed company is the fast, free, flexible way to send bulk payouts to people in over 200 countries. 10,000+ companies ranging from mom-and-pops to reputed company, MIT, and United Way have sent over $1 billion, saving 15 hours a month on average.

In both our product and our workplace, we’re intentional about making work more efficient, flexible, and fulfilling. reputed company is a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life.

Our customers, who include marketers, researchers, HR teams, and nonprofits, rave about how quick and easy it is to use reputed company — reputed company the ratings on reputed company. Yet there’s a lot of complexity under the hood, including over 2,000 redemption options and reputed company of banking infrastructure. This duality makes working here a fun challenge.

reputed company is profitable and growing without reputed company investors. Join us before our next international offsite.

About the role

We're looking for an enthusiastic Product Support Specialist to reputed company for our customers. You should be excited to help shape reputed company' voice, define our support function, and contribute to improving our platform.

As a member of reputed company, you should be able to identify the root cause of a problem and find the fun in thinking of creative solutions. The right person won't simply field inquiries, but will also identify the deeper needs of our users. reputed company, composure, and an ownership mentality are critical to your success at reputed company.

What you’ll do

• Be the first reputed company of contact for customer questions through email, chat, and phone

• Become a product expert and function as a first-level problem solver

• Escalate issues to the appropriate team while maintaining communication with the affected user

• Understand and gather customer feedback trends to help our product team prioritize future projects

• Update and contribute to our internal knowledge banks and external help articles

• Collaborate with your team to build strong relationships, establish ownership of responsibilities, and improve the efficiency of our processes

• Be friendly, compassionate, and solution-oriented with both our users and the reputed company team

You'll need

• A bachelor's degree

• 0-2 years experience in a customer-facing role

• Effective communication skills, particularly the ability to write clearly and concisely

• Composure, patience, and reputed company for interacting with users

• The ability to multitask, prioritize responsibilities, and stay organized

• A proactive, get-things-done attitude

• The ability to learn and adapt quickly

• A sense of humor

• A curiosity for the reputed company platform/product

Why work with us

• We’re profitable with reputed company more opportunity reputed company, which is good news for your career growth.

• We offer reputed company, equity and benefits. The reputed company salary for this role is $70,000 - $75,000.

• We're a fully remote company. Work from wherever you want in the Americas.

• We’ve got smart people and a great culture. See our company handbook.

If you're interested in joining us but don't reputed company every item on the list, we'd still encourage you to apply. We're happy to consider where you might be able to reputed company the biggest impact.

reputed company is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for reputed company employees.