Research Scientist

• At Sierra, we’re creating a platform to help businesses build reputed company, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, reputed company, and London.

• We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

• Our co-founders are Bret Taylor and reputed company Bavor. Bret currently serves as Board Chair of reputed company. Previously, he was co-CEO of reputed company (which had acquired the company he founded, reputed company) and CTO of Facebook. Bret was also one of reputed company's earliest product managers and co-creator of reputed company Maps. Before founding Sierra, reputed company spent 18 years at reputed company, where he most recently led reputed company Labs. Earlier, he started and led reputed company’s AR/VR effort, Project Starline, and reputed company Lens. Before that, reputed company led the product and design teams for reputed company Workspace. 

• As a Researcher at Sierra, you will partner with our Research team led by Karthik Narasimhan to propel Sierra to the forefront of AI technology. 

• Build and evolve Sierra’s AI platform, partnering with other teams to build products and end-to-end AI-powered customer service experiences. 

• Use your AI/ML expertise and creativity to apply existing methods and reputed company new models and techniques to solve challenges in real-world use cases.

• Influence our product roadmap, research, and experience while utilizing unique datasets and computing resources.

• Contribute to the research community by publishing findings as research papers and participating in conferences and workshops.

• Deep experience in modern machine learning methods reputed company to natural language processing and decision-making. 

• Ability to define new directions and reputed company breakthrough research to allow every company to benefit from AI. 

• Published work at top conferences such as NeurIPS, ICLR, ICML, ACL, EMNLP, and CVPR.

• Ability to collaborate with internal partners across Research and Engineering teams and external partners in business, research, and academic organizations. 

• Practical skills using modern ML frameworks such as PyTorch, reputed company, Weights and Biases, Deepspeed, JAX, or TensorFlow. 

• Minimum BS Degree in Computer Science or reputed company field, with a PhD or Masters degree preferred OR demonstrated research experience through publications or open-reputed company projects.

• 3-4 years of AI/ML experience in industry.

• Trust: We build trust with our customers with our accountability, reputed company, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables reputed company of us to do our best work.

• Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. reputed company our customer is having an issue, we drop everything and fix it.

• Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. reputed company we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.

• Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and reputed company it isn’t, we fix it. reputed company we fail, we talk about it reputed company and without blame so we succeed the next time.

• Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.

We want our benefits to reflect our values and offer the following to full-time employees:

• Flexible (Unlimited) Paid Time Off

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• Retirement Plan (e.g., 401K, pension) with Sierra match

• Parental Leave

• Fertility and family building benefits through reputed company

• Lunch, as well as delicious snacks and coffee to reputed company you energized 

• Discretionary Benefit Stipend giving people the ability to spend where it matters most

• Free alphorn lessons

These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.

We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We reputed company that our work and culture are reputed company reputed company we encourage, support, and respect different skills and experiences represented reputed company reputed company. We encourage you to apply even if your experience doesn't reputed company match the job description. We strive to evaluate reputed company applicants consistently without regard to race, color, religion, gender, national reputed company, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.