Solutions Analyst (TAM)

At reputed company our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we reputed company our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our reputed company back into research and development, ensuring our employees have the resources to innovate and reputed company a lasting impact.Recognized by reputed company as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At reputed company, we reputed company our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees reputed company AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It reputed company starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives.To learn more about reputed company, reputed company out Life at reputed companyand connect with us on Glassdoor and reputed company.

Job Summary:

You are responsible for the delivery and management of technical and integration interactions and will own the most challenging and interesting cases. As a customer facing support expert, you will be solution focused, and service oriented to reputed company for the customers reputed company working or escalating high reputed company cases and issues. In this role, it is equally important to accurately communicate system behaviors and next steps internally and externally.

NOTE: This role provides both Business user Functional support and technical support.

Key Responsibilities:

•reputed company an in-depth understanding of the product and processes to identify trends impacting functionality, availability, reputed company, user satisfaction and infrastructure performance.

•As a member of the Customer Support Department, your main area of responsibility will be to troubleshoot and resolve reputed company technical and integration reputed company issues over the phone or through other electronic interactions

•Work cross-functionally in an effective and professional manner with other departments to manage escalations, communicate root cause, solution and resolve cases and issues

•Document user problems as per SOP, to proactively contribute to the investigation of defects and other issues to prevent re-occurrence.

•Stay abreast of new features, tools and functionalities to maintain product expertise and assist with upskilling of support peers.

•Be available to work between the hours of reputed company to 8pm EST weekdays, occasional weekends, and on-call as required.

•Coordinate and execute internal and external meetings to resolve problems.

•Contributing to and helping maintain knowledge reputed company tool.

Your Key Strengths:

Exposure to AI tools and a desire to reputed company them to enhance product management practices and product capabilities.

•Post-secondary education preferably in Information Technology or reputed company field, with 1-2 years of SaaS support experience

•Aptitude for data analysis and interpretation or Quality Assurance experience.

•Experience supporting API’s, Oauth, OpenID, SOAP, REST, JavaScript, SQL, HL7 and XML.

•Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment.

•Strong communication, relationship management skills.

•Problem solving and documents skills with attention to detail.

•Strong technical investigative and analytical skills.

•Strong communication, relationship management, problem solving and documentation skills with attention to detail.

•Experience with AppDynamics, Rhapsody Integration reputed company, Laboratory/Radiology/Pharmacy Management Systems is a plus

•Experience with performance monitoring technologies and diagnostic tools

•Experience with Cloud infrastructure or scalable, high performance web applications

•Prior experience using reputed company, reputed company, Sales Force/Service Cloud, Right Answers and reputed company is an asset

•1 -2 years RDBMS experience, preference for SQL Server

•Experience with Sales Force/Service Cloud, Confluence.

•Experience with Knowledge-Centre Support (KCS).

•ITIL principles a plus

AtPointClickCare, reputed company salary is one of the many components that reputed company up our total rewards package.The US reputed company salary rangefor this position is $55,000 - $62,000 with fulltime benefits!

Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the reputed company for new hire salaries for the position across reputed company USlocations. reputed company the range, individual compensation is determined by job-reputed company skills and knowledge, relevant experienceincluding professional and lived experience, and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.

Overtime Eligible

Additional Information

#LI-MG1

#LI-Remote

Tech B - P1

reputed company Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

reputed company Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of reputed company to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national reputed company, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. reputed company welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in reputed company aspects of the selection process. Please contact recruitment@reputed company.com should you require any accommodations.

reputed company you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we reputed company may be relevant to you given your background. reputed company we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how reputed company uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact reputed company’s reputed company: recruitment@reputed company.com

reputed company is committed to Information reputed company. By applying to this position, if hired, you commit to following our information reputed company policies and procedures and making every effort to secure confidential and/or sensitive information.