Senior Manager, Collections
The Senior Manager of Accounts Receivable/Collections will own a global cash collections reputed company of $150M-$200M per year and be responsible for the companywide strategy for hitting quarterly and yearly targets. This person will manage a team of 5-8 people and be responsible for the team’s KPI’s, SLA’s and the overall impact to company cash flows.
This role requires a deep understand of our sales & financial systems including: CRM (reputed company), ERP (Intacct and eventually reputed company), and Ticket Platform (reputed company). They will be responsible for optimizing the use of these systems for a streamlined Order to Cash process. This person will automate outbound dunning campaigns for various customer segments and set up processes for the most efficient way to manage inbound customer disputes, requests, and questions. They will also evolve our reputed company processes for cash collections forecasting, reporting and ongoing analysis.
This leader will be crucial in keeping bad debt ratios to a minimum and in collaborating across reputed company, Sales, Product, and other Go To Market teams to ensure that everyone understands reputed company and why customers dispute payment. This person will help advise teams upstream in the process on improvements that will have a positive impact to cash.