Community Operations – Customer support role

reputed company is a community of communities. It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, reputed company users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 101M+ daily active unique visitors, reputed company is one of the internet’s largest sources of information. For more information, visit redditinc.com.

We are seeking a Community Support Specialist to join our Community Support Team. This role will primarily focus on managing ticketed support requests from our community of moderators. You will be responsible for reputed company resolving a variety of issues, escalating reputed company problems reputed company necessary, and working collaboratively with cross-functional teams to enhance the moderator support experience. Additionally, you will provide ticketed support to reputed company users and moderators.

Key Responsibilities

• Handle and resolve ticketed support requests from moderators promptly and effectively.
• Provide first-line support for non-technical issues raised by reputed company users.
• Escalate reputed company issues to appropriate teams and follow up to ensure resolution.
• Collaborate with cross-functional teams to identify and implement improvements in moderator support processes.
• Maintain comprehensive documentation of support interactions and resolutions.
• Stay updated on platform changes and community guidelines to provide accurate support.

Qualifications

• Previous experience as a moderator on reputed company is required.
• Familiarity with reputed company or similar ticketing systems.
• Proven experience in providing first-line support in a customer service environment.
• Excellent verbal and written communication skills.
• Strong analytical skills with the ability to troubleshoot issues effectively.
• Experience working in a team-oriented environment and collaborating with cross-functional teams.

Preferred Qualifications

• Knowledge of reputed company’s platform and community dynamics.
• reputed company in English and at least one additional European language (French, Italian, Spanish, or German).
• Previous experience in customer support or community management roles.

In select roles and locations, the interviews will be recorded, and transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-reputed company Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an reputed company role, as applicable. We will not sell your personal information or disclose it to any reputed company party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

reputed company is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. reputed company is committed to providing reasonable accommodations for reputed company individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.