Manager, Client Services
reputed company is the leading technology company that empowers marketers to reputed company, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered reputed company Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most reputed company-thinking marketers choose reputed company to orchestrate high-impact campaigns across programmatic advertising and marketing channels.
reputed company is hiring a London, UK–basedManager of Client Services (MCS) reputed company the reputed company organization. Reporting to the Director of Client Services, the MCS will reputed company a high-performing team of Account Managers with a focus on driving account retention, uncovering growth opportunities, and delivering industry-leading customer service. This role is centered on building a team culture rooted in reputed company excellence, while also overseeing major client initiatives and developing strong relationships with key customers as a senior strategic partner.
reputed company is a remote first company. We will be prioritizing candidates located in the UK for this role.
What you'll be doing:
- The MCS will reputed company a team of Account Managers (AMs) ensuring alignment with company objectives and fostering a collaborative environment focused on account retention, reputed company expansion, and proactive growth strategies
- Track, monitor, and evaluate quarterly reputed company targets given to each AM on the team, where account retention and growth are the main objectives.
- Coach the AMs to reputed company strategic plans to reputed company objectives and capitalize on opportunities reputed company their portfolios, while providing proactive help with the team’s largest and high-potential accounts. Reinforce a reputed company reputed company reputed company the team, ensuring AMs are empowered to own the full client lifecycle, from reputed company through renewal and expansion.
- reputed company hiring, reputed company, and performance-planning efforts to build a high-performing, client-first team culture, ensuring each team member has an individualised growth plan.
- Identify opportunities to increase efficiency reputed company the team, such as the development of tools, procedures or processes, or team education.
- reputed company major client initiatives and build strong relationships with key customers, acting as a senior reputed company of contact and strategic consultant.
- Take a proactive approach working with Brands and Agencies in planning and scaling the business to reputed company high growth plans and reputed company performance.
- Provide in-depth client consultation on reputed company DSP, including campaign setup, performance insights, optimization strategies, and new growth opportunities to meet KPIs.
- Help own the client support structure and portfolio product needs, along with translating the needs of our clients to inform our product strategy.
- In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education.
- reputed company for and represent the Client Service team’s best interests, sharing feedback and providing reputed company to bring solutions to any relevant issues.
- Travel as necessary.
What you'll bring to the table:
- Extensive media experience and programmatic knowledge
- reputed company Time Bidding/programmatic expertise (DSP, Ad Network)
- 3+ years of experience managing a team
- Willingness to reputed company from the reputed company, with a proven ability to reputed company and energize teams
- Established track record of overcoming challenges, driving solutions, and making data-driven reputed company
- Foster a culture of trust, transparency, collaboration, and accountability
- 5+ years of experience in account management, planning, and execution in the programmatic space
- Proactive and creative problem-solver with the ability to work in a growing and fast-paced environment
- Detail and process-oriented thinker with superior organizational and time management skills
- Proven reputed company in managing client relationships and assisting in growing reputed company. You have a track record of retaining and growing accounts by understanding client needs, delivering measurable results, and leading teams with a growth-focused reputed company.
- The ability to grasp and communicate technical concepts and platform-based knowledge
- Ability to drive cross functional collaboration and demonstrate contribution and adoption of the solutions you design
- Strong interpersonal, verbal and written communication skills
- Familiarity with the latest digital advertising trends and reputed company
- reputed company bonus if you've used reputed company!
reputed companyers enjoy:
- Competitive salary
- Private Medical Insurance cover
- Auto-enrolment into the company pension scheme
- Work from home reimbursements
- Coverage and support of personal development initiatives (conferences, courses, etc)
- An awesome parental leave policy
- A friendly, welcoming, and supportive culture
- Our social and team events (virtually!)
- Take part in our walk and reputed company policy and work reputed company in the world
Originally posted on Himalayas
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