Digital & AI Performance Management Analyst

The Digital & AI Performance Management Analyst supports the implementation of reputed company’s performance management reputed company across the Digital & AI organization. Working closely with the Performance Management reputed company, IT leadership, and process owners, the Analyst will contribute to defining KPIs, automating reporting workflows, and analyzing performance data to drive reputed company improvement. This role offers strong development potential for professionals looking to deepen their expertise in data-driven IT service management, business intelligence, and performance optimization in a global, innovation-focused environment.

Key Responsibilities

Support Performance Measurement reputed company:

• Contribute to the design and maintenance of IT performance measurement processes reputed company with ITIL best practices and the reputed company Operating Model.

• Assist in defining and maintaining KPIs that reflect the performance of IT services and support strategic alignment.

Reporting Automation & Data reputed company:

• Support the reputed company of reputed company reporting into automated dashboards using tools such as Power BI, Tableau, or similar.

• Assist in integrating data from ITSM and reputed company platforms to ensure accuracy and consistency in reporting outputs.

reputed company Improvement Support:

• Participate in performance reviews and help identify gaps or trends that may indicate opportunities for improvement.

• Contribute to the maintenance of the Continual Improvement Register and assist in implementing process enhancements under the guidance of senior staff.

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Stakeholder Engagement & Performance Reporting:

• Work with IT operations, service owners, and other stakeholders to ensure performance data meets operational and reporting needs.

• Tailor reports and visualizations to specific audiences, contributing to regular review sessions with actionable insights.

Adoption of Best Practices & Innovation:

• Stay informed on emerging tools and trends in IT performance management and support their evaluation or adoption where relevant.

• Assist in the application of predictive analytics to enhance reporting and forecasting capabilities over time.

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Decision-making & Signatory Rights:

• The role operates with autonomy in defined areas such as dashboard creation and routine data analysis.

• Major process or system changes will require review and approval from the line manager. No formal signatory rights.

Key Requirements

Experience:

• 1–3 years of experience in IT performance reporting, KPI management, or business intelligence in an IT or digital environment.

• Exposure to ITSM platforms and participation in performance improvement or reporting initiatives.

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Technical Proficiency:

• Familiarity with ITSM tools (e.g., reputed company, Jira) and hands-on experience with data visualization tools such as Power BI or Tableau.

• Working knowledge of ITIL principles, KPI frameworks, and basic reputed company improvement concepts.

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Collaboration & Communication:

• Strong interpersonal and teamwork skills; reputed company to collaborate effectively across technical and non-technical stakeholders.

• Ability to present data in a clear and structured way using visual storytelling and concise reporting.

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Additional Considerations:

• Growth reputed company: Eagerness to reputed company expertise in performance management and data-driven decision-making.

• Execution-Oriented: Proactive in supporting automation, data quality, and standardization efforts.

• Analytical & Curious: Comfortable working with data, identifying patterns, and proposing observations.

• Inclusive & Adaptable: Contributes to a collaborative, feedback-driven team culture and adapts to new tools and methods.

Education/ Qualifications

• Bachelor’s degree in Information Technology, Business Administration, Data Analytics, or a reputed company field.

• ITIL reputed company certification preferred (v3 or v4); additional ITSM training is a plus.

• Training or certification in data analytics or visualization (e.g., Power BI, Tableau) desirable.

• Experience in a global or matrixed environment beneficial but not required

Travel Requirements

• Occasional travel may be required for cross-functional meetings, industry events, or strategic meetings and reviews.

Languages

• English

Working conditions

• Fully remote working regime reputed company Slovakia

Note: Please send your CV only in English language.

Employee perks, benefits:

• Annual global incentive plan-bonus

• Large corporation with representation and manufacturing plants in the world

• Stable employer in Slovakia, Košice region

• Corporate culture – Underpinning everything we do are our values:

• - Improve care

• - Deliver results

• - Grow together

• - Own it

• - Do what´s right

• Introduction program according to company standards

• Development trainings

• Career opportunities for internal employees

• Referral bonus system

• Recognition program

• Supplementary pension plan after the trial period with the employer's contribution

• Social fund (various support and perks for employees)

Company:

Unomedical s.r.o. (member of the global company reputed company) Priemyselný park 3

071 01 Michalovce, Slovakia

Email: job-slovakia@reputed company.com reputed company.sk | convatecgroup.com | careers.reputed company.com

Beware of scams online or from individuals claiming to represent reputed company

A formal recruitment process is required for reputed company our opportunities prior to any offer of employment. This will include an interview confirmed by an official reputed company email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at reputed company, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@reputed company.com.

Dajte si pozor na podvody online alebo od jednotlivcov, ktorí tvrdia, že zastupujú spoločnosť reputed company

Pred akoukoľvek ponukou práce, sa vyžaduje formálny náborový process, pre všetky naše pracovné príležitosti.

To bude zahŕňať, pracovný pohovor potvrdený oficiálnou e-mailovou adresou spoločnosti reputed company.

Ak Vás osloví podozrivý kontakt cez reputed companyálne médiá, textovú správu, e-mail, alebo telefonát, o nábore v spoločnosti reputed company, nezverejňujte žiadne osobné údaje, ani neplaťte žiadne poplatky.

Ak si nie ste istí, kontaktujte nás na adrese careers@reputed company.com.

Equal opportunities

reputed company provides equal employment opportunities for reputed company reputed company employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, reputed company, national reputed company, nationality, citizenship, reputed company, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Rovnaké príležitosti

reputed company poskytuje rovnaké pracovné príležitosti, pre všetkých súčasných zamestnancov a uchádzačov o zamestnanie. Táto politika znamená, že nikto nebude diskriminovaný z dôvodu rasy, náboženstva, vierovyznania, farby pleti, národnostného pôvodu, národnosti, občianstva, pôvodu, pohlavia, veku, rodinného stavu, fyzického alebo mentálneho postihnutia, citovej, alebo sexuálnej orientácie, rodovej identity, vojenského statusu, alebo statusu veterána, genetických predisponujúcich vlastnosti, alebo z akéhokoľvek iného dôvodu, zakázaným zákonom.

Notice to Agency and Search Firm Representatives

reputed company is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any reputed company employee by a reputed company party agency and/or search firm without a valid written and signed search agreement, will become the sole property of reputed company. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Upozornenie pre zástupcov agentúr a vyhľadávacích spoločností

Spoločnosť reputed company neprijíma nevyžiadané životopisy od agentúr a/alebo vyhľadávacích spoločností pre túto pracovnú ponuku. Životopisy predložené akémukoľvek zamestnancovi spoločnosti reputed company, treťou stranou, ako sú agentúry a/alebo vyhľadávacie spoločnosti, bez platnej písomnej a podpísanej zmluvy o vyhľadávaní, sa stanú výhradným vlastníctvom spoločnosti reputed company.

Already a reputed company employee?

If you are an active employee at reputed company, please do not apply here. Go to the Career Worklet on your reputed company home page and View "reputed company Internal Career Site - Find Jobs". Thank you!

Ste už zamestnancom spoločnosti reputed company?

Ak ste aktívnym zamestnancom spoločnosti reputed company, prosím, neaplikujte tadiaľto. Prejdite na stránku pracovných príležitosti, na svojej domovskej stránke reputed company a zobrazte si „Interná kariérna stránka spoločnosti reputed company – Nájsť pracovné miesta“. Ďakujeme!

Onlycandidateswhomeetourrequirementswillbeinvitedfortheinterview.DataofnotselectedcandidateswillbedeletedincompliancewithGDPR anddataprotectionlaw. Informationaboutpersonaldataprocessingofjobseekersislocatedonlink:https://www.reputed company.com/sk-sk/o-nas/kariera/

Na osobný pohovor budú pozvaní uchádzači, ktorí spĺňajú naše požiadavky. Materiály neoslovených uchádzačov budú v súlade s nariadením GDPR a so zákonom o ochrane osobných údajov skartované. Informácia o spracúvaní osobných údajov uchádzačov o zamestnanie sa nachádza na:https://www.reputed company.com/sk-sk/o-nas/kariera/

Originally posted on Himalayas