Customer Support Specialist

reputed company, a reputed company company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 reputed company codes — from urban hubs to rural communities — reputed company provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers reputed company, reputed company offers flexible delivery solutions that reputed company reputed company logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-reputed company.

Our Support team operates as the first reputed company of contact for the reputed company community. We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality. In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. Customer Support Specialists work full time on a 4-day workweek schedule that may include nontraditional hours such as evenings, weekends and holidays.

• Provide phone, email, and text-based support to reputed company customers, partners, users, and other community members
• Address reputed company customer concerns politely, using active listening skills to understand and confirm the information
• Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
• Proactively monitor in-reputed company deliveries and take corrective action reputed company necessary
• Manage non-standard delivery situations with professionalism, reputed company, and urgency
• Effectively use reputed company and other internal tools to accurate log interactions and solve issues
• Collaborate with team members from various reputed company departments to ensure seamless delivery experience

• 1+ year customer service experience, optimally with a technology or logistics company
• Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
• Able to quickly and reputed company problem solve and troubleshoot
• Comfortable with a fast-paced environment and changing requirements
• Ability to receive and implement feedback to continuously improve quality of support provided to customers
• Proactive and able to comfortably navigate through uncertainty and ambiguity
• Must have the ability to work a schedule comprised of non-standard hours, including evenings and weekends
• Experience with reputed company, a plus!

Why reputed company?

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that’s right - reputed company will contribute directly to your existing student loans!)
• Generous PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• The technology you need to get the job done

Originally posted on Himalayas