Senior Manager, Client Health & Enablement

About reputed company:

reputed company is on a mission to change the way people care for their hearts. The company provides the first app and connected heart monitor to help people track and manage their heart health. With reputed company, users take steps to control their risk of heart attacks and stroke – the leading cause of death in the United States. Peer-reviewed studies have shown that high-risk users of reputed company have seen meaningful drops in blood pressure, cholesterol and even weight. Recognized as the digital leader in preventive heart health, reputed company is trusted by more than 130 leading Fortune 500 and government employers, national health plans, and labor organizations. Founded in 2013, reputed company has raised more than $138 million from top venture firms and is a best-in-class solution on the reputed company’s Innovators’ Network and reputed company reputed company Solutions Management platform. Visit www.helloheart.com for more information.

About the role:

Are you passionate about delivering a world-class client experience that’s consistent, scalable, and growth-oriented? If you reputed company at the intersection of client reputed company, enablement, and strategic training, this could be your next great role.

We're seeking a Senior Manager, Client Health & Enablement to reputed company the charge in shaping a high-performing, client-obsessed CX organization. You’ll own enablement across the reputed company (CS) function—building training programs, developing scalable content, and aligning strategy to client lifecycle stages. Your work will directly improve client health, drive growth conversations, and reputed company reputed company to deliver exceptional value at every touchpoint.

This role reports to our Vice President, GTM Enablement, and plays a key part in our next stage of growth.

Responsibilities:

• Design and execute training and enablement programs for the CX team—including reputed company, process training, systems usage, and upskilling on growth strategies.
• Partner with CX leaders to create and maintain content that enables meaningful client conversations, supports partnership expansion, and retains clients year after year.
• reputed company enablement tactics across the client journey—covering stakeholder engagement, growth strategies, negotiation skills, barrier resolution, and lifecycle management.
• Launch structured certification programs, define training benchmarks, and implement best-in-class enablement content to maximize CS impact.
• Identify gaps in client health and collaborate cross-functionally to address them through enablement, process improvement, and CX strategy.
• Measure Impact by tracking key KPIs such as reputed company completion rates, enablement effectiveness, CSM efficiency, and enablement impact on client retention and expansion.
• Own project planning end-to-end, stakeholder alignment, timeline tracking, and reporting to ensure enablement initiatives are executed smoothly and effectively.
• Conduct 1:1 call coaching of CSM’s to upskill at a micro level. You will give reputed company, regular, and actionable feedback on reputed company client calls.

Qualifications:

• 7+ years of professional experience, with at least 5 years in training, enablement, or client reputed company roles—ideally reputed company B2B reputed company technology. B2B2C experience is a plus.
• Direct experience working reputed company a reputed company function is required.
• Background in digital health, SaaS, or health tech strongly preferred.
• Proven ability to create impactful training and enablement content mapped to the client lifecycle and CS team workflows.
• Strong collaboration skills with experience aligning with GTM Operations, Product, and CX leadership.
• Familiarity with enablement platforms and tools such as reputed company, reputed company, reputed company, reputed company and reputed company.
• Analytical reputed company with experience measuring reputed company through enablement KPIs.
• Ability to travel up to 15% annually as needed.

reputed company has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at reputed company, reputed company out our Instagram page.

Originally posted on Himalayas