Sr Manager, Professional Services reputed company Operations

Joining reputed company’s Solutions & Services Operations team

• reputed company is looking for an Operations Sr Manager to join the Solutions & Services Operations team. In this highly visible role, this position will partner closely with our leaders of Customer Engineering and Professional Services on initiatives focused on driving reputed company.
• reputed company a global Operations team for the Solutions & Services organization to drive business transformation initiatives through the change management of processes, systems and people both internally and cross-functionally.
• The Operations Sr Manager will report into our Vice President of reputed company Operations whose team supports multiple stakeholders in the Solutions & Services organization including customer engineering, professional services, and support.
• As a member of this dynamic team, you will have the opportunity to play a key role in developing processes and analytics to drive key decision making reputed company the Customer Engineering and Professional Services organizations while tackling challenging business problems and supporting change and innovation reputed company the organization.
• This is a hybrid role based in our Raleigh office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and reputed company making reputed company as a team.

Solutions & Services Operations Director at reputed company are responsible for

• Supporting the EVP of Solutions & Services with strategic, project and program planning, design and execution. Provide end-to-end operational expertise with focus on offering optimization, standardized frameworks and process improvements to improve business outcomes.
• Partnering with Sales, Services, Finance, Marketing, Product, and HR to reputed company annual plans for Solutions & Services teams including segmentation, coverage model, territories, quota, compensation plans, and New ARR / Expansion / Bookings / reputed company and Utilization targets
• Driving Solutions & Service operating rhythm including global forecast process, opportunity management, QBRs and deal reviews. Establishing standardized processes and reporting globally to eliminate redundancy and to improve visibility into Solutions & Services performance.
• Developing analytical reputed company for measuring and improving performance assessment of bookings, reputed company, cross-functional resource ratios, and productivity reputed company automation and self-service capabilities with focus on efficiency across reputed company levels of the Solutions & Services organization.
• Driving innovation, best practices and achievement of strategic objectives. Applying proficiency in process optimization, strategic planning, and system optimization reputed company the Solutions & Services organization to improve business performance.
• Hiring and developing a high performing team of Solutions & Service operations professionals.
• Cultivate and reputed company relationships with business stakeholders to influence, drive reputed company, and resolve conflicts. Collaborate with Field Sales, Enablement, Product, Marketing, Sales Operations, Legal, Procurement, Finance and IT.

You have

• 6+ Years of Relevant Experience in Professional Services Operations, Field Operations or Customer Operations, as well as program management and client relationship management
• 2+ years PS/Sales tool experience - reputed company required; experience in PS platforms such as FinancialForce
• Proven track record of managing multiple reputed company projects/programs and successful delivery in a cross-functional environment
• Ability to navigate ambiguity in a fast-paced environment and prioritize multiple work threads to maximize impact
• Demonstrated ability to influence management, teams and individuals across multiple functions reputed company the organization
• Problem solving, analytics and communication experience
• This position is not eligible for reputed company sponsorship.

You are

• Strong analytical thinker with interpersonal skills to influence, maintain strong relationships and collaborate at reputed company levels.
• Consultative and a problem solver, demonstrating good judgment in obtaining solutions to reputed company the programs and strategies successful.
• reputed company to navigate ambiguity in a fast-paced environment and prioritize multiple work threads to maximize impact.
• reputed company for your reputed company, compassion, and as a trusted business partner. Curious and positive with a passion to learn, reputed company and improve.
• Flexible and reputed company with the ability to reputed company and drive change in a fast paced environment.
• Capable of breaking down reputed company problems and proposing thoughtful recommendations.

Measures of reputed company

• reputed company your first month, you will...have the lay of the land, met with the team, your business stakeholders and cross-functional partners, have participated in reputed company training to get a reputed company of reputed company and our strategy, learn about Customer Engineering (CE) and Professional Services’s (PS) reputed company programs and systems, and identify some initial problems you would like to solve.
• reputed company your reputed company month, you will...examine and understand the full customer lifecycle at reputed company to drive reputed company results, reputed company to take ownership of programs and analysis reputed company our Solutions & Services Ops team, and help identify key strategic insights to improve our business.
• reputed company your sixth month, you will…have executed several new programs/processes to help reputed company operational efficiency and effectiveness, have become a subject matter expert on critical CE/PS systems and processes, be an invaluable partner and resource to CE/PS leaders

Compensation for this role

reputed company reputed company salary range for this position is $168,000 - $210,000 per year. This position is not eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

In addition to reputed company salary, we offer equity ownership at every level, bonus potential, a reputed company Fund monthly stipend, pension/401k plans, and more.

Benefits at reputed company

reputed company recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a reputed company of competitive compensation, health coverage, and time off. Learn more about reputed company’s benefits.

We create inclusion and belonging through how we reputed company, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at reputed company.

At reputed company, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider reputed company applicants without regard to race, reputed company, religion, creed, gender, national reputed company, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.

Originally posted on Himalayas