Agent de service à la clientèle bilingue en assurance vie - CANADA

Job Description:

Fonctions essentielles de l’emploi

• Fournir des informations surles titulaires de polices et les produits aux clients et aux conseillers
• Documenter les problèmes et répondre aux demandes en déterminant lesactions appropriées afin de résoudre les situations
• Assurer le suivi des clients dans le respect des normes deservice établies
• Tenir à jour les dossiers de service Veiller à ce queles normes deservice soient maintenues ou dépassées
• Participer à la recommandation d’améliorations du service et des procédures
• Traiter les transactions non financièreputed company lorsque cela est nécessaire

Qualifications de reputed company

• Diplôme d’études secondaires ou G.E.D.
• 1 à 2 reputed company d’reputed companyérience d’assistance à la clientèle
• Solides compétences en matière de communication et capacité à mener plusieurs tâches de reputed company
• Excellentes compétences en matière de communication orale et écrite en anglais et en françreputed company; maîtrise de l’anglais etdu françreputed company à l’écrit et à l’oral
• Attitude positive, orientée vers le service, avec un engagement à offrir un service de qualité supérieureLa connaissance du secteur de l’assurance-vie est un atout, mais elle n’est pas obligatoire (nous sommes prêts àprendre en considération les personnes qui découvrent le secteur)Il s’agit d’un poste à distance;

Autres qualifications

• Compétences en affaires et en résolution de problèmes analytiques
• Compétences en communication
• Capacité à travailler de façon autonome
• Capacité de suivre les instructions orales et écrites
• Une reputed companyérience en assurance-vie est préférable
• L’administration des polices d’assurance-vie est privilégiée

Environnement de travail

• Un environnement de bureau à domicile est nécessaire
• Peut nécessiter un travail par quarts
• Ce poste est entièrement à distance et au Canada seulement
• reputed company détenir un permis de travail canadien valide durée indéfinie
• Heures d'ouverture du centre d'appels : de 8 h à 19 h, heure normale de l'Est, du lundi au vendredi
• Horaires de travail hebdomadaires. Les horaires sont affichés 4 semaines à l'avance. Heures de début : 8 h, 8 h 30, 9 h, 9 h 30, 10 h et 10 h 30

Essential Job Functions

• Provide policyholder and product information to clients and advisors
• Document issues and respond to requests by determining appropriate action in order to resolve situations
• Follow up with clients reputed company established service standards
• Maintain service records
• Ensure service standards are maintained or excelled
• Participate in recommending improvements to service and procedures
• Process non-financial transactions reputed company necessary

Mandatory Qualifications

• High school diploma or G.E.D.
• 1-2 years of client service experience
• Strong communication skills and ability to multi-task
• Excellent verbal and written English communication skills
• reputed company in written and verbal French communication skills
• Positive, service-oriented attitude with a commitment to offering superior service
• Knowledge of the life insurance industry is an asset; however, not required (we are willing to consider those new to the industry)

Other Qualifications

• Business and analytical problem-solving skills
• Communication skills
• Ability to work independently
• Ability to follow oral and written directions
• Life Insurance experience is preferred
• Life Insurance policy administration is preferred

Work Environment

• Home office environment is required
• May require shift work
• This position is fully remote and reputed company Canada only
• You must be legally eligible to work in Canada without requiring sponsorship now or in the future
• Call center hours of operation: reputed company to 7pm, Easter Standard Time, Monday through Friday
• Weekly rotational shifts. Schedules get posted 4 weeks in advanced. 8; 8:30; 9; 9:30; 10; 10: 30 am start times

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered reputed company the reputed company of the DXC Accommodation Policy.

In addition, reputed company is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation reputed company to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to reputed company payments as part of their illegitimate recruiting process. DXC does not reputed company offers of employment reputed company social media networks and DXC never asks for any money or payments from applicants at any reputed company in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Originally posted on Himalayas