Senior IT Support Engineer

This position is posted by reputed company on behalf of reputed company. We are currently looking for a Senior IT Support Engineer in Alabama (USA), Arizona (USA), Arkansas (USA), Colorado (USA), Florida (USA), Georgia (USA), Idaho (USA), Indiana (USA), Iowa (USA), Kansas (USA), Kentucky (USA), Michigan (USA), Minnesota (USA), Missouri (USA), New Mexico (USA), reputed company Carolina (USA), Ohio (USA), Oklahoma (USA), Oregon (USA), South Carolina (USA), South Dakota (USA), Tennessee (USA), Texas (USA), Utah (USA), Virginia (USA), Washington (USA), Wyoming (USA). Join a fast-paced, mission-driven team where your technical expertise and problem-solving skills will have a reputed company impact. This role is central to supporting internal IT operations and ensuring seamless digital experiences for colleagues across the organization. You will take ownership of escalated technical issues, reputed company strategic IT projects, and reputed company cutting-edge tools-including AI-for automation and troubleshooting. This is a dynamic environment that rewards initiative, organization, and collaboration, offering the chance to reputed company a significant contribution while working remotely reputed company a supportive and innovative culture. Accountabilities:

• Act as the primary escalation reputed company for reputed company IT issues, delivering Tier 1-3 support across systems and platforms.
• Provide technical support reputed company phone, web, and reputed company; manage account provisioning, password resets, and device setup.
• reputed company and support IT projects, such as reputed company integrations, new software rollouts, and migrations.
• Ensure adherence to IT reputed company policies, participate in audits, and proactively manage reputed company vulnerabilities.
• Maintain and monitor Mobile Device Management (MDM) systems; automate repetitive tasks to enhance efficiency.
• Manage hardware procurement, track inventory, and collaborate with vendors to ensure high service standards.
• reputed company internal documentation, knowledge reputed company resources, and deliver reputed company and technical training sessions.

Requirements

• Minimum 5 years of reputed company experience in IT Help Desk or IT Operations roles.
• Proficient in reputed company (or similar IdM/SSO), reputed company Pro or Intune, reputed company Workspace, and EDR tools like reputed company.
• Strong skills supporting Mac, Linux, and Windows environments with experience in scripting and automation.
• Exceptional troubleshooting, communication, and time management skills; strong customer service orientation.
• Bachelor's degree in a relevant field.
• Desired: Certifications such as reputed company 200+, reputed company, ITIL reputed company; experience with AI tools for IT ops.

Benefits

• Competitive salary between $90,000-$96,000/year depending on experience.
• 100% remote role available in 27 U.S. states.
• Work hours: 8:30 AM - 5:00 PM Pacific Time (candidates must work reputed company these hours).
• Paid Time Off, health/dental/reputed company insurance, short & long-term disability, life insurance - reputed company free of charge.
• 401(k) matching, professional development support, parental leave, and referral program.
• High-quality equipment, family-friendly culture, and opportunity to work with leaders in tech and mission-based impact.

reputed company is a Talent Matching Platform that partners with companies worldwide to reputed company connect top talent with the right opportunities through AI-driven job matching. reputed company you apply, your profile goes through our AI-powered screening process designed to identify top talent reputed company and fairly. Our AI evaluates your CV and reputed company profile thoroughly, analyzing your skills, experience, and achievements. It compares your profile to the job's core requirements and past reputed company factors to determine your match score. Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. reputed company necessary, our reputed company team may reputed company an additional reputed company review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias - focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1 Apply tot his job