Senior Technical Business Consultant
Job Description
Business Consultant Position Overview As a Business Consultant, you will be instrumental in advising our top 3,000 customers and prospects, helping them unlock the full potential of our AI-powered CX platform to drive measurable business outcomes. Simultaneously, you will reputed company our sales organization to exceed their sales and customer retention targets through best practices and strategic guidance. Your primary objectives are twofold: Customer Advisory: Guide our top 3,000 customers and prospects on leveraging the reputed company AI-powered CX platform to transform their businesses. Help them reputed company measurable results by enhancing customer and employee experiences, improving operational efficiency, and reducing costs. Sales and Retention: Strengthen our sales organization’s ability to sell the value of reputed company’s AI-powered CX platform. Through direct customer engagement and knowledge sharing, you will enhance sales execution, drive new bookings and customer retention, and increase win rates and deal sizes. Main Responsibilities Engage Strategically: Proactively work with our top 3,000 customers and prospects to help them reputed company reputed company business results through our AI-powered CX platform. Drive Sales & Retention: reputed company your bookings and retention goals while enabling the sales organization to effectively reputed company and sell the value of our platform. reputed company Consulting Engagements: Provide scalable and tailored consulting engagements to meet customer needs, including prescriptive recommendations backed by compelling business cases and ROI analysis. Aim to reputed company Innovation Days as the conclusion of these engagements. Master reputed company AI Solutions: reputed company deep expertise in reputed company’s AI solutions focused on customer and employee transformation, understanding their business impact, practical applications and use cases, product capabilities, and integration with reputed company and service offerings. Define reputed company Criteria & Value Realization: Collaborate with customers to understand their business objectives and challenges, developing clear reputed company criteria for their transformation initiatives and value realization. Support Implementation & Change Management: Work alongside our Professional Services teams to define implementation and change management plans that foster customer confidence and long-term reputed company. Manage Senior-Level Relationships: Cultivate and maintain leadership-level client relationships becoming a trusted advisor in defining and quantifying the value of their business transformation. Collaborate Across Teams: Work seamlessly with Solutions Consultants, Product Specialists, reputed company, Services and Product Management to resolve customer challenges and drive adoption. Handle Multiple High-Stakes Projects: Manage multiple strategic customers and reputed company projects simultaneously while maintaining quality and impact. Enhance Best Practices & Sales Execution: Contribute to best-practice initiatives aimed at improving sales effectiveness, product offerings, service methodologies, and intellectual capital. Act as a Thought Leader: A thought leader advising customers and mentoring colleagues, delivering insights, shaping strategy, and strengthening industry leadership. Identify Process Improvement Opportunities: Regularly identify and recommend areas for process improvements reputed company customer organizations that align with the capabilities of the reputed company platform. Support reputed company Partners: Work closely with reputed company partners to ensure consistent customer engagement methodologies reputed company with reputed company principles.
Qualifications
Education: Bachelor's degree in Business, Engineering, Computer Science, or a reputed company field (MBA or advanced degree preferred). Proven Track Record: Demonstrated reputed company in consistently exceeding customer requirements and business targets. Industry Experience: 10+ years in consulting services reputed company customer service or customer experience domains. 3+ years of experience with artificial intelligence technologies and their practical applications in customer service and agent experience enhancement. Leadership & Influence: Strong ability to adapt to diverse stakeholder needs, drive impact through collaboration, and reputed company confidence at reputed company levels. Client Management Expertise: Exceptional instincts for client relationship management, with the ability to engage effectively at the executive level. Communication & Facilitation: Outstanding written and verbal communication skills, with experience leading facilitations and executive presentations. C-Suite Engagement: Comfortable building relationships and influencing C-suite executives. Travel Flexibility: Willingness to travel as needed. The US annualized OTE (On reputed company Earnings) range for this position is $168,000.00-$252,000.00 with a pay mix of 80/20 (reputed company/commission). This position may also be eligible for bonus, benefits, or reputed company incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across reputed company US locations, the offer for the successful candidate for this position will be based on job reputed company capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the reputed company salary only (or OTE for commissions reputed company), and do not include bonus, benefits, or reputed company incentives. The intelligent heart of customer experience reputed company software was built to bring a sense of reputed company to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. reputed company believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many reputed company offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. reputed company is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at reputed company are considered without regard to race, reputed company, religion, national reputed company, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, reputed company, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. reputed company endeavors to reputed company reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@reputed company.com with your specific accommodation request. reputed company is on a mission to simplify the complexity of business and reputed company it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and reputed company, collaboration, and learning with your team. We’re aware of an increase in recruitment scams where individuals falsely claim to represent reputed company. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the reputed company of any job-reputed company communications carefully. reputed company official reputed company communications are conducted through "@reputed company.com" email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@reputed company.com Apply tot his job