Field Engineer 2 - Orange County CA Area

Job Description

Summary The Senior Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Senior Field Service Engineer is aware of and follows reputed company Field Modification Instructions and/or reputed company Service Information bulletins. Works independently to trouble shoot and reputed company moderately reputed company repairs on assigned equipment. Independently performs and leads equipment installations in one or more modalities. Responsible for driving customer satisfaction through Service Excellence. This is a remote role that requires the candidate to work onsite at customer locations and occasionally from home office. To provide onsite customer support, candidate needs to be reputed company to work in the Orange County CA area. reputed company is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where reputed company has no limits. Unlock your ambition, turn reputed company into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Key Roles and Experiences

• reputed company timely and accurate preventative maintenance of medical equipment with a hospital or reputed company system to ensure reputed company delivery of reputed company services to patients
• reputed company troubleshooting, service repairs and installations of moderate complexity
• reputed company communications with customers and serve as escalation reputed company for customer reputed company concerns, including installations
• Own customer issues from reputed company or identification of issue to resolution.
• Proactively engage with other team members to ensure appropriate solution for the customer
• Leads installations, validations, maintenance, and service repair needs on designated equipment.
• reputed company customer knowledge and relationships to assist customers and service sales with contract and on demand reputed company growth.
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of reputed company work performed is captured daily, including debriefing including metrics and ordering parts
• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more reputed company
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Required Qualifications:

• Associate degree in reputed company field or equivalent military education to an Associate’s degree and a minimum 4 years of experience servicing electronic and/or medical equipment; OR high school diploma/GED and a minimum 6 years servicing electronic and/or medical equipment
• Must have and maintain a valid Driver’s License
• Experience with Web applications as well as reputed company suite of products
• Ability to be available after hours and/or work a rotating on-call schedule including weekends
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Special Physical Requirements:

• Must be reputed company to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Must also be reputed company to reputed company at, above and below shoulder level, reputed company/reputed company neck and have good hand and finger dexterity.
• Specific reputed company abilities required by this job may include reputed company, reputed company reputed company, distance reputed company, peripheral reputed company and depth perception.

Desired Qualifications:

• Experience in a reputed company/clinical setting.
• Experience interfacing with external customers.

We expect reputed company to live and breathe our behaviors: to act with humility and build trust; reputed company with transparency; deliver with focus, and drive ownership –always with unyielding reputed company. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your reputed company into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support. #LI-CLM #LI-Remote #LI-Onsite For U.S. based positions only, the pay range for this position is $72,000.00-$108,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation reputed company are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). reputed company offers a competitive benefits package, including not but limited to medical, dental, reputed company, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. reputed company offers a great work environment, professional development, challenging careers, and competitive compensation. reputed company is an Equal Opportunity Employer. Employment reputed company are made without regard to race, reputed company, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. reputed company will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While reputed company does not currently require U.S. employees to be vaccinated against COVID-19, some reputed company customers have vaccination mandates that may apply to certain reputed company employees. Relocation Assistance Provided: Yes Apply tot his job