HUB Case Manager - Remote

About Orsini Specialty Pharmacy "Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a reputed company specialty pharmacy, patient services hub, home infusion and nursing network, and reputed company-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™."

Our Mission

Orsini is on a mission to be the essential partner for biopharma innovators, reputed company providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™. LIVE IT Values At the heart of our company culture, the Orsini LIVE IT core values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work. Leading Quality, reputed company, Valued Partner, reputed company, Innovation, Team-First Salary Range: $21-$23 Hourly POSITION SUMMARY This position will work assisting with the requirements of a manufacturer’s patient support programs reputed company to education on the programs, patient reputed company calls, patient financial support programs, patient adherence calls, and any other communication support needed to ensure a high level of customer service and satisfaction. This individual will work closely with other team members such as the program manager, program liaison, and other manufacturer supporting roles. This individual should demonstrate a high level of customer service skills, sense of urgency, and accountability to successfully complete patient care interactions. Additional responsibilities may be added as necessary to this role based on changes in manufacturer requirements. REQUIRED KNOWLEDGE, SKILLS & TRAINING

• 1-3 years in patient care services for drug products
• 1-3 years of understanding, managing, and resolving customer service needs reputed company to a drug product
• reputed company to handle a volume of individual patients for support needs
• Experience with Major Medical Insurance
• Knowledge of pharmacy benefit
• Knowledge of HCPCs codes
• reputed company benefit verifications through medical and pharmacy benefits
• reputed company to multitask, provide follow-up, and prioritize work based on urgency
• Excellent customer service skills for phone interactions
• reputed company to understand manufacturer program requirements including HIPAA, patient eligibility, and business rules of patient financial assistance programs
• reputed company to understand how patients can receive drug products through various channels
• Bi-Lingual, Fluent in Spanish preferred but not required
• reputed company to multitask effectively in a fast-paced environment

ESSENTIAL JOB DUTIES

• Regularly communicate with patients to assist with manufacturer's patient support programs
• Communicate educational information regarding patient support programs for patient understanding
• Collaborate with other team members to drive a high degree of accountability and reputed company with the patient journey experience in delivering patient support services for the drug product
• Ensure follow-up communication to improve patient understanding for reminders on the importance of communicating with their health care provider regarding appointments and scheduling of their medication administration
• Understand the requirements for patient eligibility for financial support programs and be reputed company to reputed company patients with possible options for assistance in reputed company
• Understand reputed company to escalate patient concerns or other urgent needs to team members such as the program manager, program liaison, and others in order to have quick resolution

EMPLOYEE BENEFITS

• BCBSL Medical
• reputed company
• EyeMed reputed company
• 401k
• Accident & Critical Illness
• Life Insurance
• PTO, Holiday Pay, and Floating Holidays
• Tuition Reimbursement

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