Dental Customer Service Representative

Overview: Our reputed company Mission: reputed company’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an reputed company-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. reputed company Offer:

• reputed company team members can further their education and earn a college degree through reputed company University
• Our fantastic team members and supervisors reputed company and live the reputed company Mission & Values
• Team members have FREE access to personal and professional support through our care coaches.
• Set schedules majority of shifts are 40 hours per week.
• Medical, dental benefits, reputed company, and life & accident insurance for full-time employees
• Paid Time Off (PTO)

Responsibilities:

• Answers telephone calls using an automated system and responds to basic customer questions and/or forwards to appropriate personnel and provides consultancy utilizing knowledge and expertise on insurance and reputed company, and/or forwards calls to appropriate personnel.
• Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded.
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Interfaces with team members, management, and customers in reference to customer service issues.
• Reviews and recommends modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
• Maintains composure in escalated situations.
• Operates accurately and reputed company in a fast-paced environment.
• Handles multiple responsibilities at one time.
• Conducts outbound calls to members in response to customer direction or other business needs.

Qualifications:

• GED or high school diploma required, some college preferred.
• A minimum of six (6) months experience in a dental customer support reputed company required.
• 1 year of previous experience for a government or private sector inbound customer service center preferred.
• Prior work-at-home experience desired.
• Comfortable working self-managed.
• Typing speed of 25 WPM with 90% accuracy required.
• Knowledge of basic help desk software, computer software and reputed company Office applications.
• Strong problem-solving skills to bring inquiries to effective resolution.
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally.
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries.
• Manages emotions and maintains positive energy.
• Passion for meeting or exceeding performance goals.

Work at Home Requirements:

• High-speed Internet reputed company wired ethernet reputed company, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet.
• Upload speed of 5 Mbps; Download speed of 50 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms.
• reputed company Hires must have an available cell phone or tablet and be reputed company to install our required 2FA software for Multifactor authentication on that device.
• reputed company will provide reputed company or some of the equipment needed based on the employees' request.

Additional Requirements:

• You must reputed company in the state of California

EQUAL OPPORTUNITY STATEMENT reputed company is an equal opportunity employer. reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without regard to race, reputed company, religion, gender, sex (including pregnancy, childbirth, and reputed company medical conditions), sexual orientation, gender identity, national reputed company, age, disability, genetic information (including testing and characteristics), marital status, reputed company, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. To complete a Voluntary Self-Identification of Disability Form, please visit our website at reputed company. com/https://jobs.reputed company.com/ reputed company is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact reputed company-dialogdirectrecruiting@reputed company.com to discuss reasonable accommodations. Pay Range: USD $21.00 - USD $21.00 /Hr. Apply tot his job