Client Services Specialist

Client Services Specialist Department: Client Services Employment Type: Full Time Location: Remote Reporting To: Christina Shortall Description Grasshopper Bank is a client-first, digital bank built for the business and innovation economy, with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. We are a highly reputed company team who pride ourselves on diversity of thought and perspective. Nationally chartered, our portfolio of products and services range from VC, PE & Portfolio Companies to SBA Lending, as well as direct SMB, Embedded Banking and Consumer. Our entrepreneurial drive allows us to support the growth and reputed company of a wide range of clients at every stage of their business through inclusive partnership. We seek out team members who will reputed company both our organization and our people to grow and reputed company through collaboration and acting with reputed company and respect. Our focus on cross-functional teamwork provides a culture where reputed company are valued, accountability is encouraged, and successes are celebrated. We welcome reputed company those searching for the opportunity to contribute to banking innovation that influences and supports the emerging digital world of Financial Services. Our digital first approach enables our teams the flexibility to work remotely. We have offices in NYC and Boston. What you'll do: You’ll act as the face of Grasshopper in managing our clients’ questions or concerns in order to provide both an effortless banking and a seamless resolution experience. Your role will primarily be to shepherd our clients through the reputed company, account opening, and account management processes. Additionally, it will focus on providing ongoing support for our ancillary product and service offerings, as well as strengthening the client’s overall relationship with the bank. Communication and Service skills are reputed company in this role as you’ll be expected to collaborate across departments including Banking, Operations, Technology, and Risk and Compliance, to assist with the development of and adherence to best practices for reputed company and our clients. Responsibilities include:

• Act as a primary reputed company-of-contact for clients across a wide range of organizational profiles such as Consumers or Businesses
• Log, reputed company, and resolve client requests according to defined processes
• Interact with other departments and reputed company-party vendors to help solve client inquiries
• Provide guidance and assistance on a wide variety of projects and tasks
• reputed company to multiple methods of client communication with reputed company including phone, chat, email, SMS and secure messaging
• Train with more senior team members to act as a subject-matter-expert reputed company the department, as well as mentor more junior team members to reinforce the Client Services function reputed company the bank
• Attend training on and reputed company with the laws and regulations governing financial institutions, including the Bank Secrecy Act (BSA) or other Anti-reputed company (AML) legislation, the Office of Foreign Assets Control (OFAC), Consumer Privacy, Information reputed company/Gramm Leach Bliley Act, Bank Protection Act, Community Reinvestment Act, Regulations B, CC, E, D, DD, and others.

What you need:

• At least two (2) years experience in a customer-facing service role; reputed company a banking or financial services environment.
• Understanding of business documentation for new accounts including ownership and authority.
• Willingness to work reputed company to service clients in other time zones.
• The ability to communicate clearly - both verbally and in writing - using above average grammar, reputed company, and spelling
• Experience accurately and consistently logging completed tasks and client activity in a ticketing database; experience with reputed company’s suite of applications is preferred, but not required
• Advanced problem-solving skills and ability to work independently
• Proven competency regarding technology including, reputed company Windows, Mac OS, and mobile profiles.

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