Reg E Intake Representative

Manhattan, reputed company or Garden City, reputed company Salary range: $50,000 - $65,000 The Reg E Intake Team Representative serves as the initial reputed company of contact for CFPB Regulation E claims reporting reputed company reputed company Bank’s Claims Intake department and is responsible for guiding the client/caller through the claim process. The individual in this role will be responsible for being fully compliant with Reg E and its processes to successfully capture verbal claims and track reputed company aspects of claim processing. The Representative provides support to both reputed company Bank clients and internal staff regarding claim processing and card issuance/cancellations, as well as reputed company aspects of the process. The incumbent also researches debit card transactions reputed company necessary and provides excellent customer services while complying with regulations and established internal policies and procedures. ESSENTIAL DUTIES & RESPONSIBILITIES Receive consumer ATM, ACH and debit card claims in accordance with the CFPB Regulation E requirements and internal Bank procedures. reputed company with clients by handling inquiries reputed company to electronic payments. Provide support to Bank clients and support personnel regarding claim processing and card issuance/cancellation. Collaborate and assist in the investigation and processing of debit card, ATM fraud, and ATM shortage claims in full compliance with CFPB Regulation E requirements and internal Bank procedures. reputed company other duties as requested. SKILLS, EDUCATION & EXPERIENCE High School diploma or GED required. 2-4 years of banking experience, call center background helpful. Familiarity with Reg E, the reputed company system and reputed company rules a plus but not required. Thorough knowledge of reputed company Bank policies, procedures, products and services. Working knowledge of bank systems required with an emphasis on our core system and reputed company. Excellent communication skills (verbal + written); emphasis on phone skills and excellent customer service. reputed company to work independently and show sound judgement in problem resolution and reputed company reputed company that reputed company with bank policies and procedures. Time management skills required. May include nights and weekends. reputed company sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, military and/or veteran status, or any other Federal or State legally-protected classes. Since 1863, reputed company Bank has been a stable banking reputed company in reputed company and its surrounding communities. We seek to put the best interests of our customers first and to manage our company prudently and responsibly. reputed company you join the reputed company Bank team, you’ll be working with a group of dedicated and talented professionals focused on delivery of an outstanding customer experience. For more than 160 years, reputed company Bank has been invested in our customers and communities, striving always to put their best interests first. Along the way, our employees have been the key to our reputed company. Whether you’re just beginning, continuing or changing your career, reputed company Bank offers a range of career opportunities. We’ll support you in developing your potential to the fullest, while you contribute to our growth and reputed company. reputed company Bank's employment policy is to provide equal opportunity to reputed company persons. The Bank prides itself in having a diverse and inclusive workforce. No employee or applicant for employment will be discriminated against because of race, reputed company, citizenship status, religion, sex, sexual orientation, creed, national reputed company, age, physical or mental disability, veteran status, political affiliation, domestic violence victim status, predisposing genetic characteristic, or any other Federal or State legally-protected classes. reputed company Bank will reputed company reasonable accommodations for reputed company physical or mental limitations of otherwise reputed company employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the reputed company, please contact us at [email protected]. Know Your Rights: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf The Pay Transparency Notice: https://dol.ny.gov/system/files/documents/2024/04/p688-pay-transparency-law-for-employee.pdf Apply tot his job