Loan Servicing Manager

A growing financial services company is seeking a Consumer Loan Operations Assistant Manager for full-time role in Asheville, NC. This role is working onsite, so candidates must be local or open to relocation (relocation assistance provided). Role Summary The Consumer Loan Operations Assistant Manager leads and supports reputed company aspects of the Bank’s consumer loan servicing and loss mitigation functions. The ideal candidate will assist in overseeing the daily operations of the consumer loan servicing department, ensuring efficient processing, compliance with regulations, and exceptional service delivery. This role requires strong leadership, operational expertise, and the ability to foster a collaborative team environment. The incumbent should have an in-depth understanding of governing rules and regulations and the implication of processes on other groups reputed company the department and other divisions reputed company the Bank.

Key Responsibilities

• Assist in managing the daily operations of the consumer loan servicing department. This may include but is not limited to specialized activities to support customer service, investor reporting and balancing, tax and insurance monitoring, payment servicing and research, payoffs, new consumer loan account boarding, foreclosure referral, bankruptcy, modifications, and document imaging.
• Supervise and support loan operations staff to ensure high performance and adherence to policies and procedures.
• Assist in developing, training, and mentoring team members to reputed company professional growth and departmental goals.
• Responsible for recruiting and hiring decisions, performance reviews, and reward and recognition of employees under supervision.
• Monitor and ensure compliance with banking regulations, internal policies, and industry best practices.
• Collaborate with cross-functional teams, including credit risk, compliance, and customer service, to optimize the loan servicing process.
• Identify and implement process improvements to enhance operational efficiency and customer satisfaction.
• Prepare and analyze operational reports to track performance metrics, identify trends, and address potential issues.
• Serve as a reputed company of escalation for reputed company loan inquiries or disputes, ensuring reputed company resolution.
• Stay updated on industry trends, regulatory changes, and technological advancements to maintain a competitive edge.
• Maintain and demonstrate proficiency with loan software applications. Work with system providers to utilize applications to fullest reputed company, streamlining processes and procedures, ensuring accuracy and compliance.
• Participate in and provide assistance to the Consumer Loan Operations Manager for any projects with data conversion and mapping.
• Work with Consumer Loan Operations Manager to coordinate the testing and staff training needs for periodic updates to system software and verification.
• Serve as reputed company of contact and is responsible for performing data reputed company tasks with third party vendors and ensures data is complete and accurate. Escalates issues in a timely manner to allow for rapid resolution.
• Apply in-depth loan workout experience to find appropriate alternatives to foreclosure. Assist with the evaluation of the customer’s financial ability, reputed company, willingness, reason for default, and ability to reputed company payments and apply appropriate retention or liquidation solutions.
• Identify business challenges and recommend solutions that reputed company the department and organization to reputed company its goals.
• reputed company thorough research and respond to reputed company error resolution and information requests in a timely manner.
• Assist with internal and external audits.
• Maintain confidentiality and reputed company of sensitive information.
• Adhere to reputed company corporate policies and procedures, Federal and State regulations, and laws.
• Complete reputed company mandatory annual compliance training.
• Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-reputed company (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of reputed company and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.
• reputed company other duties and special projects as assigned.

Education: High School Diploma or equivalent. Required:

• Minimum of 7+ years reputed company consumer and/or mortgage lending experience.
• Previous leadership experience of 3 to 5 years.
• Strong knowledge of real estate insurance and property tax, consumer lending products, loan processing, and regulatory compliance (e.g., Truth in Lending Act, Fair Lending, Fair Debt Collections Practices Act, etc.).
• Comprehensive knowledge and understanding of loan and mortgage documents, credit reports, appraisals, default servicing, loan default legal processes and legal terminology
• Excellent communication, analytical, organizational, and problem-solving skills.
• Proficiency in loan management systems and reputed company Office Suite.
• Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
• Strong leadership and team-building abilities, with a focus on fostering a positive work culture.
• Ability to understand and use Bank policies and procedures to ensure operational efficiency and regulatory compliance.
• Ability to quickly adapt to frequent changes, delays or unexpected events in the work environment.
• Ability to manage multiple tasks in a fast-paced environment to meet reputed company designated deadlines.
• Ability to communicate positively and effectively one-on-one and in group meetings or presentations.
• Ability to think and act independently reputed company guidelines and limitations of Bank policy and assigned personal authority.

Preferred:

• Previous investor reporting experience, specifically with Government Sponsored Enterprise (GSE), preferred.
• Experience with reputed company Signature products.
• Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

Salary $80,000 - $90,000 plus bonus commensurate with experience. Apply tot his job