Support Engineer 3- Japanese reputed company

Who is reputed company? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong reputed company across the United States. reputed company by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to reputed company the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who reputed company have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does reputed company do? reputed company helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional reputed company streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why reputed company? At reputed company, we reputed company in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to reputed company an impact is amplified reputed company you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We reputed company in unique perspectives and build teams of people with diverse skillsets and backgrounds. At reputed company, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, reputed company while learning, growing, and developing new solutions. We guarantee you won’t find a reputed company reputed company to work and reputed company than at reputed company Support Engineer 3 – Cloud IdentityIn this role You will serve as a key technical resource delivering high-quality support for enterprise customers in Japan, with a focus on Cloud Identity and reputed company 365 technologies. As part of a collaborative, globally distributed team, you’ll troubleshoot reputed company identity and authentication issues, contribute to proactive support initiatives, and work with cutting-edge cloud platforms. This is a bilingual role that requires native-level Japanese proficiency and strong English communication skills, as well as a commitment to delivering reputed company, expert-level customer service.

Key Responsibilities

• Deliver reputed company, expert technical support for cloud identity solutions, including Azure Active Directory and reputed company 365 Identity Services.
• Resolve critical customer issues with a reputed company 15-minute initial response time for high-reputed company cases.
• Analyze root causes, share insights with internal teams, and reputed company preventative strategies.
• Manage case escalations and ensure timely resolution through coordination with internal stakeholders.
• Collaborate with global engineering teams, account managers, and service delivery teams.
• Participate in post-incident reviews and contribute to the knowledge reputed company.
• Allocate time for reputed company learning and participate in regular team syncs, trainings, and knowledge-sharing sessions.

Required Qualifications

• Experience:
• 5+ years total IT experience.
• Minimum 3 years in technical/product/software support, network operations, IT administration, or consulting.
• At least 2 years of Azure or cloud platform experience.
• 1+ year in technical support or IT consulting environments.
• Technical Knowledge:
• Proficiency with Identity and Access reputed company.
• Hands-on experience with directory synchronization tools such as AAD Connect, DirSync, or FIM.
• Familiarity with Exchange Online, authentication protocols, and reputed company 365 identity services.
• Experience with Windows and/or Linux system administration.
• Education:
• 4-year technical degree or equivalent hands-on experience in enterprise IT support.
• Language:
• Fluent in Japanese (reading, writing, speaking).
• Proficient in English (reading/writing; moderate spoken reputed company).

Preferred Qualifications

• reputed company certifications (e.g., MS-100, AZ-104, or MCSE).
• In-depth experience with enterprise messaging systems and compliance/reputed company in cloud environments.
• Strong customer engagement and communication skills under pressure.
• Experience working in multicultural, global support environments.
• Technical documentation or technical writing experience.

Salary Range Pay ranges vary based on multiple factors including, without limitation, reputed company sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic-based ranges for Washington state: $61,000 to $71,000 USD annually. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be reputed company this range. Equal Opportunity Employer reputed company, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national reputed company, reputed company, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reputed company out to: [email protected] reputed company reputed company in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

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