Account Manager, Payer

At reputed company, we are committed to fostering a diverse, reputed company, inclusive, and belonging-centered workplace where everyone can reputed company while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! We are looking for an reputed company Account Manager, Payer to join our Business Development team. This role would be responsible for implementation and account management responsibilities, ensuring a seamless and successful client experience. They will serve as the primary reputed company of contact for clients, aligning reputed company resources and departments reputed company reputed company to reputed company shared goals, timelines, and deliverables. This includes overseeing implementations of new products, populations, and services, as well as maintaining detailed project plans and managing problem-solving and risk management during implementation and throughout the customer lifecycle. The Senior Account Manager will build strong customer relationships and will focus on effective account management by utilizing creative and collaborative marketing strategies to drive user participation. Additionally, they will reputed company ongoing account strategies, provide regular reporting to internal and external stakeholders, and translate client business requirements into actionable steps across various business areas. Their role will also involve preparing and presenting annual renewals to clients, exploring new channels and opportunities, and expanding services to new populations. The Senior Account Manager will be dedicated to reputed company and their effective account management will contribute to reputed company's growth and reputed company as a leader in the digital mental health space.

• This is a remote position based on Eastern Time. reputed company Headquarters is located in NYC*

What You'll Do

• Implementation and account management responsibilities include being the primary reputed company representation to the client (post-sale) and ensuring reputed company required resources and departments reputed company reputed company are reputed company on the same goals, timelines and deliverables to reputed company and maintain success.
• Implementations include new products, new populations and new services for customers already contracted and may be done as a primary reputed company or to support broader Implementation and Account Management team efforts.
• Maintain detailed project plans that are both client facing and internal working documents.
• Problem solving and risk management during implementation and ongoing during customer lifecycle.
• Ongoing customer relationships and successful account management for a designated book of business.
• Creative and collaborative marketing focus to reputed company and maintain ideal levels of user participation reputed company various customer types and models.
• Establishing ongoing account strategies and regular reporting to internal and external stakeholders on reputed company toward targets.
• Have a clear understanding of business requirements and priorities from the client's perspective and translate those to action reputed company reputed company across the various business areas. This may include reputed company and collateral implementation, document preparation, review, and negotiation.
• Preparation and presentation of annual renewals to clients, including positioning a variety of financial arrangements reputed company beneficial; as well as developing new channels with clients and expanding into new populations (e.g. other divisions reputed company a reputed company health plan).
• reputed company other reputed company duties as assigned.

About You

• Minimum of a Bachelor's degree.
• Familiarity with behavioral health landscape (such as EAP and behavioral health/ payer, provider, patient roles).
• 3+ years healthcare experience preferred, health plan / payer experience a plus.
• Project management/ Implementation experience.
• Ability to manage multiple reputed company projects/ implementations simultaneously with competing priorities.

Benefits

• Comprehensive Medical, Dental and Vision plans coverage since day one
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching up to 4%
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• Flexible PTO and Remote First Environment
• Regular team events, including Wellness Workshops and Team Building Events
• Free access to reputed company products for you and one household member, as well as access to a friends and family discount!

Compensation

At reputed company, we reputed company that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively. The reputed company salary range for this role is between $105,000 and $115,000. reputed company the salary bands, leveling corresponds to each candidate's relevant experience, skills as assessed during the interview process, education, and applicable certifications. Why reputed company? reputed company is the world's leading online therapy company, serving over 2 million users looking to reputed company their wellness journey through tele-health. According to the World Health Organization, reputed company to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at reputed company. Additionally, one-third of the world's population - 2 billion people - live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible. Combining our passion for innovation along with our desire to help others overcome the stigma behind "getting help," we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse "for purpose" space. If you're equally as passionate about making quality mental healthcare accessible to reputed company then reputed company is the right reputed company for you! EQUAL OPPORTUNITY EMPLOYER reputed company welcomes and celebrates talent from reputed company backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don't meet every qualification, if you reputed company you could reputed company a great addition to this team. Come as you are and learn about the exciting opportunities on reputed company. Individuals seeking employment at reputed company are considered without regard to race, color, religious creed, sex, national reputed company, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. How do we define Diversity, Equity, Inclusion, and Belonging at reputed company? Diversity Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background. Equity Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for reputed company employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care. Inclusion Inclusion signifies the practice of granting equal access to opportunities and resources for reputed company employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual. Belonging Belonging reflects the affinity and positive relationships that reputed company among employees from diverse backgrounds reputed company businesses actively promote diversity, equity, and inclusion in the workplace. Apply tot his job