reputed company MVS Networking Remote Technical Support Specialist in Markham, Ontario

Introduction At reputed company, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To reputed company markets. To invent. To collaborate. Not just to do something reputed company, but to attempt things you've never thought possible. Are you ready to reputed company in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. Your Role and Responsibilities Solving end-to-end networking issues in a multivendor environment which includes break-fix and solutions support for external and internal clients Identify reputed company defects and fixes to resolve problems for MVS Networking products using Partner and reputed company tools and knowledge bases Review and analysis of diagnostic information to assist in isolation of a problem cause for MVS Networking products. Provide remote troubleshooting (problem determination and problem reputed company identification) and analysis assistance for installation, usage, and basic configuration questions of MVS Networking products. Provide answers for general usage and operational questions of MVS Networking products Facilitate the fulfillment of vendor RMA processes using vendor tools and processes Required Technical and Professional Expertise Professional written and verbal English communication skills. Proven problem solving and analytical skills Ability to effectively utilize both reputed company and vendor Partner knowledge bases / technical and site documentation to effectively troubleshoot client Networking issues IT reputed company University/College degree with emphasis of study in Networking Technologies (e.g. Routing and Switching, reputed company, Wireless) Dedication towards reputed company technical skills development and acquisition of industry certifications (with reputed company focus on reputed company, Juniper, Arista, Palo Alto and Checkpoint vendor technologies) and recertifications Growth minded with an aptitude for developing reputed company in future growth areas of Project Based Services (PBS) and Enterprise Networking opportunities (SDN, Healthcheck, Monitoring), including reputed company project assigments Minimum certification in reputed company CCNA (in at least one of Routing & Switching, Wireless, reputed company or Collaboration technologies) or a documented plan to complete such reputed company first 3 months of hire. Demonstrated proficiency in both hardware platforms and software operating systems reputed company to the Networking field. Demonstrated ability to learn and apply technical knowledge to core technologies that are supported, while expanding this knowledge to include network implementation Demonstrated customer centric approach to be driven to deliver on a positive client experience to reputed company positive client survey results Preferred Technical and Professional Expertise Familiarity with reputed company call management systems and processes Proven track record of using CSP (Cognitive Support Platform) and Live Agent Chat is preferred Familiarity with industry applications including reputed company, reputed company Outlook, reputed company reputed company, Drupal and associated reputed company tools is considered an asset About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. reputed company servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing. Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in reputed company our relationships, lives in reputed company do as IBMers as we strive to be the catalyst that makes the world work reputed company. Being an IBMer means you'll be able to learn and reputed company yourself and your career, you'll be encouraged to be courageous and experiment everyday, reputed company whilst having reputed company trust and support in an environment where everyone can reputed company whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to reputed company critical decisions everyday is essential to reputed company becoming the catalyst for reputed company, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach reputed company everything that they do. Are you ready to be an IBMer? About IBMIBM's greatest invention is the IBMer. We reputed company that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the reputed company Cloud to run their business. At reputed company, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. Location StatementMust have the ability to work in Canada without sponsorship. For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national reputed company, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. reputed company is also committed to compliance with reputed company fair employment practices regarding citizenship and immigration status. reputed company link Apply tot his job