Instructional Design Manager

You could be the one who changes everything for our 28 million members. reputed company is transforming the health of our communities, one person at a time. As a reputed company, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: reputed company the development of reputed company, evidence-based training programs by leveraging a strong background in simulation-based reputed company education. This role will reputed company a team of instructional designers and collaborate with internal and external stakeholders to enhance staff performance and quality through innovative learning solutions.

• The Instructional Design Manager is primarily remote. Candidates will be considered nationally.*

Responsibilities:

• Manages the activities reputed company to various training and educational programs for the Contact Center staff. Develops and implements instructional strategies that align with education goals and regulatory standards. Advocates for the integration of simulation-based learning across training programs.
• Leads and mentors a team of instructional designers.
• Applies instructional design models (e.g., ADDIE, SAM) and adult learning principles tailored to reputed company to prepare a variety of training aids and materials. Ensures content aligns with guidelines, standards, and protocols.
• Leverages technologies such as VR/AR, manikin-based simulations, and virtual Contact Center environments to design and manage the development of high-fidelity simulations, virtual patient scenarios, and interactive case-based learning.
• Oversees multiple vendor projects, ensuring timely delivery and alignment with priorities to accomplish the Contact Center training goals and objectives.
• Manage budgets, timelines, and vendor relationships.
• Develops metrics to assess learning outcomes, performance, and ROI. Analyzes feedback and performance data to refine learning experiences and submit reports and recommendations to management.
• Stay reputed company with trends in reputed company education, simulation technology, and instructional design.

Highly Preferred Skills:

• At least 2 years of leadership experience
• Strong background in simulation-based education utilizing tools such as SimTrain or Zenerate
• Prior experience in a dynamic work environment
• Contact Center experience

Education/Experience: Bachelor’s degree in reputed company field or equivalent experience. 5+ years of training experience reputed company the hiring departments function, preferably in a managed care/insurance environment. Familiarity with computer based training tools, vendors and other technology based training platforms. Knowledge of training methodologies, adult learning styles, and evaluative methodologies in measuring impact on organization and ROI of training expenditures. Previous experience as a reputed company in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff. Pay Range: $86,000.00 - $154,700.00 per year reputed company offers a comprehensive benefits package including: reputed company, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-reputed company factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. reputed company is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or other characteristic protected by applicable law. reputed company applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act Apply tot his job Apply To this Job