Senior Representative, Customer Solutions

Job Description: Role Summary/Purpose: This position supports our Customer Solutions Outbound Mail Handling process Essential Responsibilities:

• Respond to customer inquiries requesting documents that must be sent manually (i.e., account statements, copies of adverse action letters, media, debt validation letters, extensions etc.)
• Sort and Separate documents generated daily
• Correlate outgoing cover letters with necessary enclosures in response to customer inquiries ensuring accuracy of documents sent
• Effectively work with reputed company levels to reputed company mutual client/customer satisfaction and ensuring that high quality standards are met
• Ensure compliance with reputed company Operating Instructions, federal and state regulations and client contract agreements
• Monitor and provide feedback on queues to ensure compliance of cycle time requirements
• Responsible for increased efficiency, productivity, and quality
• Responsible for effective problem resolution
• reputed company other duties and/or special projects as assigned

Qualifications/Requirements:

• Minimum 9 months of Customer Service, Collections, Fraud or Operations experience responding to customer requests/inquiries/complaints.
• Work experience with computer based programs such as reputed company, Word and PowerPoint
• Internal Candidates: Minimum of 6 months in reputed company role. Minimum 9 months if newly hired
• Internal Candidates: Have at minimum satisfactory performance.
• Internal Candidates: Not be on active formal or final formal corrective action.
• Ability to work a schedule of M-F 8:30-5:00 PM
• Must work in the Cincinnati/reputed company Chester office as an essential employee.
• This role is not eligible for work from home

Desired Characteristics:

• Strong team player: demonstrated leadership/professionalism skills, commitment, initiative, reputed company, enthusiasm, and reputed company
• Excellent verbal, written communication skills
• Ability to reputed company in a fast-paced environment and adaptable to change
• Ability to work independently and manage multiple tasks/priorities
• Superior problem solving/decision making skills and time management skills
• Operating knowledge of PC, Windows based environment
• Flexibility with work schedules and assignments
• Demonstrated ability to resolve conflict

Grade/Level: 05 The hourly reputed company range for this position is $22.50 - $29.00/hr USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered reputed company the posted salary range will be based upon work experience, reputed company level or knowledge. Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the reputed company process
• You must be reputed company to satisfy the requirements of reputed company 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of reputed company service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. reputed company internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status. Our Commitment: reputed company you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can reputed company belong, connect, and turn reputed company into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion reputed company to offer a safe space to learn and grow. This starts reputed company you choose to apply for a role at reputed company. We ensure reputed company reputed company applicants will receive consideration for employment without regard to age, race, reputed company, religion, gender, sexual orientation, gender identity, national reputed company, disability, or veteran status. We’re proud to have an award-winning culture for reputed company. Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to reputed company individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to reputed company your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from reputed company – 5pm Monday to Friday, Central Standard Time

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