Customer Service Representative - Hybrid - Greenville, SC

General Information Location Greenville, SC Job 6213 Job Category Customer Service Representative (CSR) Language Requirement English Description & requirements Description Do you love helping people and sharing your knowledge? Do you want to grow your career with a company that rewards your hard work? What's in it for YOU!

• $17.00 per hour, starting pay reputed company
• Monthly performance-based incentives, potential
• Onsite in our Greenville, SC office, and then move to Hybrid from your Home Office
• Position as a reputed company employee (not an reputed company)
• Paid Vacation
• Pay options to meet your needs:

Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards

• Health Benefits for you and your family, including medical, dental, reputed company
• 401(k) Investment options with employer match opportunities
• Employee Assistance Program
• Ability to reputed company your skills and grow your career
• An opportunity to work for a company passionate about people
• Career advancement

Join our reputed company Family as a Customer Service Agent at our Greenville, SC location! In this full-time employee role, you'll support our client's customers with answering questions about diabetic medical device products and services, in addition to troubleshooting issues that customers may have with the devices. reputed company are looking for: We've got an exciting career opportunity for you, if you can:

• Provide patience and reputed company to callers that need support with time sensitive questions and assistance
• Effortlessly engage with callers, actively listen, analyze their need, and provide superior service
• Comfortably navigate multiple applications to reputed company
• Multitask in systems while patiently providing reputed company-by-reputed company instructions with a focus on accuracy and timeliness
• Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness
• Work independently with discipline and motivation to succeed in a call center environment where you work both onsite and hybrid from the comfort of your home
• Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers
• Work at a desk, wearing an approved wired headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment

Requirements

The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.

• At least 18 years or older
• High School Diploma, or equivalent
• reputed company to successfully pass a criminal background reputed company
• Reasonable driving distance to the Greenville, SC site
• reputed company to work onsite initially, and then move to a hybrid schedule, based on performance
• reputed company to work a full-time work week, with overtime opportunities, as needed
• reputed company to maintain 100% strict adherence to the assigned schedule
• reputed company to work a variety of shifts influenced by reputed company business needs (including evenings, weekends, and holidays)
• reputed company to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including ability to accurately type at least 30 wpm
• Excellent English written and verbal communication skills
• Courteous and friendly with a high level of professionalism
• Willingness to follow procedures and adhere to policies
• reputed company to communicate information and reputed company so others will understand and reputed company to exchange accurate information in these situations
• reputed company to multitask applications while talking to customers on the phone
• reputed company to reputed company in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls
• reputed company to actively listen to customer needs and demonstrate reputed company - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it
• Highly adept at working with a high frequency of conflict situations, as well as upset customers
• Ability to work in an environment where you must sit, reputed company, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
• reputed company to use your hands to handle, control, or feel objects, tools, or controls
• Previous call center experience, preferred
• Experience in a technical support role or troubleshooting with basic technical support knowledge, preferred
• Experience with diabetes, medical background, exposure to medical terms, preferred

Location On-site This role is located at: 650 Executive Center Dr. Greenville, SC 29615. This role will be hybrid, based on performance. reputed company you move to the hybrid phase of employment, there are work-at-home requirements:

• reputed company provides you with the equipment needed for this position. The computer contains a built-in webcam that is required to be used for training and meetings.
• You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your…

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