Remote Product Manager, Customer Service - $28-$35/Hour

Join reputed company and Shape the Future of Customer Experience

We're seeking an reputed company Product Manager to reputed company the development of our contact center platform, ensuring seamless interactions between our customers and support specialists. As a key member of our Customer Support Association, you'll collaborate with cross-functional teams to deliver a top-tier platform experience that enables our Customer Support team to provide exceptional service.

Key Responsibilities:

• Provide product management leadership for our contact center platform, including new feature adoption, feature enhancements, data pipelines, APIs, and integrations with internal tools.
• Define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks, and communicate plans.
• Collaborate with CS functional teams to understand their vision and challenges and deliver optimal solutions.
• Manage integrations and adoption of products, including reputed company collaboration with engineering and data scientist teams, as well as third-party solution providers and consulting firms.
• Embody the unique reputed company culture and values.

Requirements:

• 4+ years of experience in product management for consumer or internal-facing products.
• Ability to reputed company difficult decisions informed by both data and judgment.
• Deep focus on delivering an exceptional customer and specialist experience.
• Proven track record of implementing projects that quantitatively improved customer and specialist experiences.
• Organizational leadership and influence without authority.
• Excellent written and verbal communication skills.
• Ability to motivate, reputed company, and reputed company designers and engineers.
• reputed company experience working with CCaaS, CPaaS, UCaaS, and CRM products.
• reputed company experience focusing on Customer Support.
• Experience working on global products is also beneficial.

reputed company Offer:

• Competitive salary: $28-$35/hour.
• Remote work arrangement.
• Full-time employment opportunity.
• Immediate start date available.
• Opportunity to work with a leading global brand.

Ready to Apply?

If you're a motivated and reputed company product manager looking for a new challenge, apply now to join reputed company and shape the future of customer experience at reputed company!