Customer Experience Expert - Live Events
Job Summary:
Join our team as a Customer Experience Expert - Live Events and be the voice of SeatGeek to our customers! We're a leading ticketing company that's revolutionizing the industry with our fan-first approach and cutting-edge technology. As a Customer Experience Expert, you'll provide top-notch support to our customers through email, chat, and phone, while working in a fast-paced, remote environment.About Us:
At SeatGeek, we believe that live events have the power to unite people and create unforgettable experiences. Our mission is to simplify and modernize the ticketing industry, making it easier for fans to access their favorite events and for teams, venues, and shows to connect with their audiences.Responsibilities:
- Provide specialized support to our customers through email, chat, and phone, with a focus on SeatGeek Enterprise customer support
- Resolve customer issues in a timely and professional manner, using metrics and consumer insights to drive continuous improvement
- Collaborate with your managers to evaluate your performance and identify areas for growth
- Work with a range of tools, including Talkdesk, Zendesk, Slack, Google business tools, and more
- Go above and beyond to deliver exceptional customer experiences
- Participate in 1:1 and group strategy meetings to stay informed and aligned with the team
- Develop your skills and expertise in first-point-of-contact support, with opportunities to take on more specialized and escalated customer contacts
Requirements:
- Bachelor's degree (or equivalent experience) in a related field
- Experience working in customer service, preferably in a tech startup or high-volume company
- Strong communication and interpersonal skills, with the ability to empathize with customers
- Analytical mindset, with experience using data to drive decision-making
- Passion for live events and customer experiences
- Ability to work in a fast-paced, remote environment with a high level of autonomy
- Reliable, high-speed internet connection (at least 35 Mbps)
- Proficiency in Spanish is a plus
What We Offer:
- Competitive salary ($22/hr)
- Flexible work environment, with options for remote work or office-based work
- Work-from-home stipend to support your home office setup
- Flexible PTO and up to 16 weeks of paid family leave
- 401(k) matching program and comprehensive benefits package
- Annual subscriptions to Headspace, Ginger.io, and One Medical
- $120/month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon Music