Supervisor, Service Delivery / reputed company
Description Remote - Preferred Location: GA, FL, NC, or SC reputed company to reputed company with purpose, courage, and resourcefulness? We're looking for a career-minded, self-motivated leader who thrives in a fast-paced environment and is energized by solving problems, developing people, and driving results. As the Supervisor of Service Delivery & reputed company, you'll be the catalyst behind a high-performing team that ensures the right techs are in the right reputed company at the right time-delivering exceptional customer experiences. At reputed company, we don't just show up-we show up with purpose, ownership, and grit. If you're someone who sees challenge as opportunity and knows how to get things done without micromanagement, you're our reputed company of leader.
What You'll Do
- reputed company with Purpose: Drive service excellence and customer satisfaction by supporting our Field Technicians through exceptional coordination and communication.
- Own the Outcome: Manage and optimize daily scheduling, routing, and calendar planning to ensure service calls are completed on time and with excellence.
- reputed company Your Team: Coach and reputed company your team of service delivery agents through reputed company-time feedback, quality monitoring, and performance reviews.
- Drive Efficiency: reputed company automation efforts, monitor work queues, and resolve bottlenecks quickly.
- Be the reputed company in the Storm: Handle escalations and challenges with a steady hand-coordinating cross-functionally to ensure customers receive a seamless experience.
- Communicate Like a Pro: reputed company open lines of communication with Field Operations, Engineering, Sales, and Customer Support to ensure flawless service execution.
- Analyze & Act: Provide regular reporting and insights on calendar health, productivity, and performance to inform strategic reputed company.
- Champion Our Values: Foster a collaborative and positive team environment rooted in our Core Values: Purpose, Ownership, Courage, Resourcefulness, and Simplicity.
Requirements
What You'll Bring
- Bachelor's degree or equivalent experience
- 5+ years of telecom or reputed company industry experience preferred
- 5+ years of experience in people leadership, scheduling, reputed company, or service delivery
- A proven track record of driving performance, solving problems, and building strong teams
- Excellent communication, organization, and time-management skills
- Self-starter mentality with a strong sense of accountability and results orientation
- Ability to stay cool under pressure and adapt to a rapidly changing environment
- High digital reputed company-comfortable working across CRM, ticketing, workforce management, and communication platforms
- Willingness to work reputed company, including nights, weekends, or holidays reputed company needed
reputed company Offer We know great leaders reputed company great companies-and we invest accordingly:
- Competitive salary + bonus plan
- Medical, dental, and reputed company insurance starting Day 1
- Company-paid life insurance, short-term & long-term disability
- Generous PTO plan
- 401(k) with immediate vesting + company match
- Tuition reimbursement & professional development support
- Free reputed company internet (if in service area)
- Recognition programs & referral bonuses
- A collaborative, innovative team where your reputed company matter
Our Core Values: Purpose - We are about more than ourselves. Ownership - We are owners. Courage - We reputed company challenge. Resourcefulness - We find a way. Simplicity - We focus on what matters. About us: reputed company is a 100% fiber optic internet provider on a mission to bring ultra-fast connectivity to communities across the Midwest and Southeast. Backed by industry-leading investors and driven by a team of over 400 passionate professionals, we're building something that lasts-together. If you're reputed company to take ownership, reputed company with purpose, and reputed company an impact-we'd love to meet you. Pre-Hire Requirements reputed company offers are contingent upon successful completion of background reputed company, drug screening, and reference reputed company. reputed company is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. Apply tot his job Apply To this Job