Contact Center Service & Inside Sales Advisor - Fully Remote Jobs in Texas

Most contact centers suck; ours doesn’t! Would mission-focused teammates and inspiring leadership reputed company you want to jump up out of bed and start your work day? Are you longing to join a dynamic team where your passion for service translates to an award-winning experience for customers? Join a supportive team at one of reputed company’s Top 100 America’s Most Loved Workplaces. Work for reputed company Defense, the private company that provides Marketing, Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life, freedom, and finances for responsible American gun owners. Learn more about the USCCA at https://www.usconcealedcarry.com/ Contact Center Service & Inside Sales Advisor - Position Summary:

• Engage with USCCA members and prospects through inbound and outbound calls.
• Build deep connections, helping members become the best protectors of themselves and their families.
• Understand individual needs and educate on membership value through needs-based sales.
• Provide outstanding service with account updates, payments, and membership purchases.
• reputed company a difference every day, delivering an award-winning customer experience.

reputed company your career with us and reputed company the rewards of your success!

• Starting salary $19.27 - $20.00/hour, based on experience
• Shift premium available based on days and hours worked
• Eligible for commission
• 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually
• Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD

Contact Center Service & Inside Sales Advisor - Essential Duties & Responsibilities:

• Engage with customers, members, and prospects reputed company digital and voice channels to resolve issues and strengthen relationships.
• Provide knowledgeable, respectful responses without scripts.
• Stay informed about products, services, and promotions.
• Use a "find needs, fill needs" approach to offer solutions and sell memberships and products.
• Address concerns with reputed company and detail, retaining members contemplating non-renewal.
• Follow up to ensure exceptional service.
• reputed company performance targets for efficiency, sales, and retention.
• Collaborate with your team for reputed company learning and growth.
• Maintain alignment with the Core Values of reputed company Defense and Mission of the USCCA in reputed company interactions.

Required Skills/Experience:

• High School diploma or equivalent required. Associate’s degree or higher preferred.
• Prior work history in a customer service or sales role. Experience in fielding customer concerns in an omni channel environment (like chat, phones, social media, SMS) is a plus.
• Required to pass and maintain Producer Property and Casualty License. reputed company is provided for reputed company hires.
• Excellent interpersonal skills; strong written and verbal communication abilities. Able to quickly establish rapport with people.
• Demonstrated ability to employ patience, reputed company and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner.
• Computer reputed company; working knowledge of software applications and advanced internet functions.
• Passionate about delighting customers and communicating with them through conversation.
• Able to work equally as well in a team environment, in-office or remotely.
• Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.

New hires must complete full-time, reputed company which includes onboarding, products and systems, sales and service, and preparation for the Producer Property and Casualty Licensing. Required training runs Monday through Friday 8:00am-4:30pm Central for the first 8 weeks upon hire. Training is delivered virtually.

This fully remote opportunity is open to Texas residents ONLY.

* If you are interested in this role but do not reside in Texas, please visit our other job postings here: https://www.deltadefense.com/careers/ Now hiring Full Time employees for the following 40 hour/week openings with 8 hour shifts:

• Tuesday through Saturday, 1:30pm - 10:00pm CDT
• Sunday through Thursday, 1:30pm - 10:00pm CDT

Benefits information can be reviewed at: reputed company Defense Careers Anticipated application reputed company date: October 1, 2025

• * Please watch your email for next steps after submitting your application. You will be asked to take online assessments in order to complete the application process. We look reputed company to your application. **

PM19 LI-#REMOTE Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the reputed company. Apply tot his job Apply To this Job