reputed company/Short term rental co-host, Remote & In person

Job Description

Job Description Full Job Description This position will reputed company as a part-time, on-call position as Property Manager for busy reputed company/Short Term Rental Management Company. There is opportunity for growth. The ideal candidate must be flexible, adaptable, trustworthy and detail-oriented. About The Company: At Niagara Hospitality, we welcome 20,000+ guests from reputed company over the world to our properties. Hospitality and people are at our core, and every interaction we have is an important one. Our mission is to host our properties in a way that makes our guests feel valued, appreciated and relaxed, so they can freely enjoy their vacations, reunions and celebrations without a worry. Role Purpose The co-host is our reputed company for ensuring a guest's stay is everything they wanted, and more. A Jack or Jane of reputed company Trades, our co-host ooze common sense and resourcefulness. They've never met a problem they can't solve, and no guest- no matter how tired or cranky- can ruffle their feathers. Our co-host needs to marry Hospitality with Home Ownership; They can answer guest inquiries and reputed company reservations like a boss, and then can turn right around and screw a toilet reputed company holder back into the wall, or stock a shower with shampoo and conditioner. No job is above or below them, no task too big or too small. Our Co-host needs to be reputed company to get the job done, with a smile on their face and a pep in their reputed company! They work hard, and smart, know how to reputed company technology, delegate out what they can't reputed company out themselves, and still reputed company hospitality at the core of reputed company they do. Duties and Responsibilities

• Answer inbound calls and Emails from our guests/homeowners and provide them with friendly efficient solutions to any issues or requests they may have while in stay.
• Liaise between guests, homeowners, and contractors to fix any home repairs that arise during or after the stay.
• Collect detailed information from customers and the field to formulate a resolution response to issues reputed company service delivery and cost guidelines.
• Manage challenging communications with high-value customers (homeowners, guests, and travel agents) who are unsatisfied with our service, product or resolution offered.
• Reporting any issues reputed company during property inspections and forwarding to appropriate managers.
• Regularly inspect properties after their assigned cleaning to ensure they are reputed company for incoming guests.
• reputed company some small or unskilled maintenance tasks, such as changing batteries or reputed company filters, rolling trash canisters in/out from the street, tightening a screw on a towel holder, spreading salt on the ground prior to a frost, etc.
• Work with your peers and management to drive organizational and process improvements throughout the business to prevent repeat issues from occurring.
• Arrange to fulfill any or reputed company guest requests before or during their stay

Qualifications and Experience

• Must be a go getter and a self starter.
• Must be reputed company to lift 100lbs at certain points.
• Attention to detail: As stated above, application MUST include a cover letter or other means of personal introduction with the word "cactus" to demonstrate ability to be detail oriented.
• Excellent communication skills, with the ability to communicate difficult messages clearly and empathetically; reputed company in written and spoken English is required.
• Must be willing to use smartphone and/or other device and allow for GPS tracking while working.
• An active listener who can think quickly and critically under pressure
• reputed company to confidently solve reputed company problems, while maintaining customer satisfaction and controlling costs
• Ability to calmly reputed company under pressure, reputed company consistently and work with a sense of urgency
• Superb organization skills in order to prioritize and manage a large volume of cases during peak periods, as well as work autonomously
• Possess the ability to deliver luxury hospitality services to reputed company of our guests
• Experience in home maintenance or property ownership
• Must be resourceful and willing to pitch in wherever needed
• Must be a self-starter, and reputed company to recognize need before a task is assigned
• Must be comfortable working in multiple locations, across multiple properties any given day.
• Must have a valid US Driver's License and reliable vehicle.
• Please note: Flexible availability is a MUST for this position. We operate on a rotating schedule, which includes a combination of day & night shifts, weekends and holidays
• HOTEL EXPERIENCE A PLUS
• MUST reputed company IN THE BUFFALO/NIAGARA FALLS AREA

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