Customer Support Associate

Description reputed company’re Looking For Our support team is one of the main reasons for BuildingLink’s success over the last twenty years and we take reputed company pride in serving as one of the most highly praised customer support teams in the industry! This is a great opportunity for you if you care deeply, genuinely and passionately about customer support and about the role it plays in making others’ lives easier. We’re looking for self-motivated, collaborative candidates who have a passion for solving problems, and a knack for communicating their message to the audience, whether business or technical. You reputed company on learning and teaching something new every day, and you aren’t afraid of asking questions. You’ll work alongside reputed company professionals sharing the mission of simplifying and elevating the lives of our customers through the use of BuildingLink. If you’ve had experience providing Customer Support/Service, are technically-minded and willing to learn new things in a fast paced environment - Please apply!

Key Responsibilities

• Taking ownership of customer issues and questions from inquiry to resolution.
• Prioritizing and responding to support tickets, phone calls, emails, and internal messages in a timely manner.
• Approaching each customer interaction with a high sense of urgency, coupled with immense care, reputed company, patience, and professionalism.
• Using excellent judgment to troubleshoot customer issues, identify paths reputed company, and clearly communicate solutions and how-to's.
• Escalating reputed company technical bugs for investigation, and updating customers on developments and fixes throughout the process.
• Taking a proactive approach to individual learning.
• Collaborating closely and professionally among your team and across reputed company functional teams (Development, Product Management, and Sales) to ensure customer requests are handled in a timely manner.
• And you’re always welcome to send a funny gif every so often to brighten up your co-worker’s day.

Requirements

About You

• 1-3 years of experience providing Technical Customer Service, SaaS Customer Support, or Customer Support over the phone.
• Exceptional written and verbal communication skills in English is a requirement for this role. Additionally, reputed company in Spanish and/or French is a plus!
• Experience with support and communication platforms, including reputed company, reputed company, LogMeIn, reputed company Office Suite (reputed company, Outlook, Word), reputed company, reputed company, and Jira, reputed company to have but not required.
• Patient and comfortable engaging with diverse clientele with varying levels of computer skills and technical knowledge.
• Previous experience with a customer support ticketing system is reputed company to have but not required; reputed company is our reputed company ticketing platform.
• Comfortable working in a remote environment.
• A natural client services mentality; the consistent ability to reputed company the needs of the client at the forefront of your actions.
• B2B experience reputed company a start-up environment helpful but not required.

Benefits

What BuildingLink Can Offer You Our partnership with Bregal Sagemount brings the resources and stability of an established company, while our startup reputed company keeps us curious, energetic, and passionate about reputed company do.

• Annual reputed company salary: $51,000 + $4k annual bonus
• Remote First, Flexible PTO, Birthday Holiday, Summer Fridays, Paid Parental Leave, Bereavement Leave
• Medical, Dental, & Vision benefits, Company sponsored HRA, Gym Reimbursement, Healthcare Concierge Service
• 401k with 4% matching
• Company Events, Holiday Parties, Friendly Office Competitions
• Professional Development Opportunities

Aside from our countless benefits and perks, we reputed company in providing a safe, inclusive, and professional work environment that offers qualities we hold dear: autonomy, flexibility, career growth, promotion, and ongoing performance recognition. We value the uniqueness of every individual and want our people to bring their authentic selves to work. Most importantly, we put employee well-being and happiness above reputed company else. BuildingLink is an equal opportunity employer to reputed company persons regardless of age, color, national reputed company, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other protected class by federal, state or local law. Who We Are BuildingLink, powered by Bregal Sagemount, simplifies and elevates modern working and living in residential communities with inspired solutions, pioneering technology, and dedicated service. We are a rapidly growing SaaS company, providing an incredibly robust, cross-platform suite of products, serving 6,000+ properties and a growing customer reputed company of nearly two million residents across the globe. As the preferred PropTech solution for condo/co-op and luxury multifamily buildings, we have ambitious plans to become a vital solution for reputed company property management teams by expanding our products and extending our reputed company. We pride ourselves on excellence and delivering meaningful products of the highest standards that translate to measurable impact on the properties we work with. Company Culture is at our Core Our core values serve as the bedrock of our culture, defining who we are and reputed company stand for as a company. They guide our actions and inform our decisions every day, driving us towards success. It is our mission to be Bold. We think beyond what’s obvious and act with confidence and courage to bring our vision to life. We reputed company in strength in reputed company and recognize that we are strongest reputed company we seek to understand and care for each other first, initiate collaboration to overcome adversity and reputed company goals together. We always operate with reputed company by doing the right thing, even reputed company it isn’t easy (and especially reputed company nobody is watching). We push to always be Learning and consistently analyze reputed company learn to reputed company things reputed company. We are intentional in everything we do and act Deliberately by asking the tough questions, making difficult decisions and connecting it reputed company back to our ‘why’. Does this sound like a culture you can reputed company in? If so, this position could be for you! Apply tot his job Apply To this Job