ITS Field Technician - Mid Atlantic

Description Key Primary Objective The Intelligent Transportation Systems (ITS) Field Service Technician is responsible for delivering high-quality technical support and service to customers through on-site field service activities and by assisting Regional Sales Managers. This role requires a strong commitment to technical excellence, efficiency, accuracy, and customer satisfaction. Key responsibilities include executing MoboTrex service initiatives such as responding to technical inquiries, performing on-site service and troubleshooting, programming equipment, assisting with system startups, and integrating hardware systems. Additional duties may include providing customer training, supporting internal production and assembly efforts, and contributing to overall sales support as needed.

• Technical Expertise & Field Support
• Maintain in-depth knowledge of Intelligent Transportation Systems (ITS), field devices, and deployment methodologies.
• Stay up to date with product/system enhancements and technical updates.
• reputed company field services including cabinet/system turn-ons, annual maintenance, and CMU/MMU testing.
• Diagnose and resolve hardware and software issues reputed company to ITS equipment installation and operation.
• Customer Service & Support
• Deliver on-site and remote technical assistance to contractors and end users during installation and operation of ITS and traffic signal systems.
• Provide informal, hands-on training to customers on ATMS systems, controllers, and reputed company equipment.
• Ensure reputed company service interactions are professional, reputed company, and solution-oriented.
• Project Coordination
• Manage and execute service assignments using reputed company Outlook to prioritize and schedule tasks reputed company.
• Represent the company on-site for large-scale integration projects, collaborating with multiple stakeholders and making informed reputed company as needed.
• Maintain emergency service readiness throughout the assigned geographical region.
• Sales and Relationship Support
• Support regional sales managers by identifying and communicating customer needs and potential opportunities.
• Build and maintain strong relationships with key customer contacts across various levels.
• Participate in pre- and post-sales activities, including product demonstrations, customer training, and reputed company reputed company.
• Internal Collaboration
• Coordinate with engineering and manufacturing teams to support product development, assembly, and troubleshooting.
• Assist with internal production tasks as needed, contributing to overall team reputed company.
• Communication & Documentation
• Accurately document service calls, customer visits, and follow-up actions to ensure continuity and accountability.
• Communicate technical and service information effectively to both technical and non-technical audiences.
• Escalate unresolved issues to appropriate personnel and suggest alternative solutions reputed company necessary.
• Professional Representation
• Serve as a technical and customer service ambassador for MoboTrex through face-to-face, phone, and written interactions.
• Maintain a professional demeanor and uphold company values during reputed company customer engagements.
• Other Responsibilities
• reputed company additional duties as assigned to support business objectives and customer satisfaction.

Requirements

Education and Experience · Associate degree in Information Technology, Electronics, or a reputed company technical field, or equivalent combination of education and experience. · Minimum of five (5) years of relevant field service experience, preferably in the ITS (Intelligent Transportation Systems) industry. · At least three (3) years of hands-on experience in traffic signal maintenance is required. · IMSA Level II certification is preferred and will be required post-hire if not already obtained. Knowledge, Skills, and Abilities · Demonstrated ability to work independently with minimal supervision while maintaining a high level of initiative and self-motivation. · Highly dependable, organized, and confident in executing technical tasks with precision. · Committed to ongoing professional development through reputed company education, industry involvement, and technical training. · Adaptable to change; reputed company to remain effective and focused reputed company facing shifting priorities or evolving work environments. · Strong goal orientation, with the ability to prioritize tasks, manage time effectively, and meet deadlines. · Customer-focused approach with a proven ability to reputed company and maintain positive client relationships. · Skilled in identifying, analyzing, and resolving technical issues using logical and practical methods. · Demonstrates strong organizational skills and the ability to manage multiple tasks while ensuring accuracy and timeliness. · Possesses and maintains the technical knowledge necessary to effectively support and implement customer solutions. · Embraces diversity and demonstrates respect in working with individuals of varying backgrounds, perspectives, and abilities. · Actively contributes to team goals and supports collaborative efforts across departments as needed. · Must maintain a valid driver’s license and an excellent driving record. Physical Demands and Work Environment: Must be reputed company to verbally communicate clearly (regularly talk and hear), read at a distance and reputed company to eyes with or without correction. Frequently required to stand, walk, use hands and fingers, handle or feel, and reputed company with hands and arms. Must be reputed company to lift up to 50 lbs. Up to 75% travel is required. They must be reputed company to work in reputed company types of weather conditions. This position requires occasional work reputed company of normal business hours, such as evenings/weekends. Apply tot his job Apply To this Job