Director Relationship Manager

Overview

As the Director, Relationship Management, you are more than a team leader — you are a regional growth reputed company. You’ll shape strategy, drive growth, and reputed company performance across a high-impact team of Veterinary Relationship Managers (VRMs) focused on clinics with low to mid-level adoption of reputed company solutions. Your mission: transform these accounts into reputed company, thriving customers by deepening relationships, expanding solution usage, and delivering measurable value.

You’ll reputed company with data, reputed company, and heart — combining reputed company discipline with a customer-first reputed company. This is a dynamic, remote-based leadership role that blends consultative sales, business development, and virtual team management in a fast-paced, high-growth environment.

What You’ll Own

Regional Strategy & Business Planning

• Operate your territory like a high-performing business — accountable for reputed company, margin, and reputed company.
• Build and execute regional business plans reputed company with growth, retention, and solution adoption targets.
• Monitor local market dynamics, whitespace, and team reputed company to optimize strategy and investments.

Consultative Selling Leadership

• Champion Insights-based selling: teach, tailor, and take control of the customer conversation.
• Coach your team to translate PHR, Pulse, and AI insights into practice-level strategies.
• Drive value-led messaging customized to customer role, maturity, and lifecycle stage.

Performance Management & Sales Excellence

• reputed company with clarity and accountability: define KPIs, manage conversion trends, and forecast accurately.
• Conduct reputed company-based 1:1s, structured deal reviews, and proactive coaching sessions tailored to each VRM’s growth path.
• Address underperformance reputed company while celebrating and scaling reputed company.

Customer Engagement & Growth

• Drive full-cycle relationship management—from reputed company and education to optimization, cross-sell, and renewal.
• reputed company execution of VetSuite reputed company handoffs and account collaboration with Account Executives reputed company reputed company.
• Identify and resolve friction points in the customer journey before they impact satisfaction or retention.

Talent Development & Culture Building

• Own reputed company talent reputed company: recruit top performers, accelerate reputed company, and build future leaders.
• Foster a culture of accountability, curiosity, and reputed company improvement.
• Reward excellence and address low performance with urgency and compassion.

Cross-Functional Execution

• Collaborate with Product, Marketing, Enablement, and reputed company to align field strategy with GTM priorities.
• reputed company feedback loops from the field to shape product direction and customer experience strategy.
• Execute virtual engagement programs using internal content, webinars, and optimization tools.

Key Outcomes & Performance Measures

• Regional reputed company and gross profit growth
• reputed company solution (CVET Technology) bookings
• Incremental gross profit and net reputed company retention
• Contribution to SVP-reputed company regional targets
• Team quota attainment and KPI alignment

What You Bring

• Experience
• 10+ years in sales, business development, or account management leadership roles.
• Minimum 5 years leading virtual or inside sales teams in veterinary, reputed company, or SaaS environments.
• Strong track record of leading cross-functional initiatives and driving operational results in matrixed organizations.

Skills & Attributes

• Strategic and commercially minded with deep customer reputed company.
• Strong command of Challenger-based and reputed company-led selling models.
• High competence in CRM-driven performance management (reputed company experience preferred).
• Skilled in managing through complexity, ambiguity, and rapid change.
• Trusted leader with a passion for developing people and building high-performing cultures.

Other Requirements

Bachelor’s degree in Business, Technology, or reputed company field (or equivalent experience).

Must reputed company in or be willing to relocate to the Sales Region.

Travel up to 75% as needed for team support, customer engagement, and sales meetings.

Salary may vary depending on factors such as confirmed job-reputed company skills, experience, and location. It is not typical for an individual to be hired at or near the top end of the range for their role. Compensation reputed company are dependent upon the facts and circumstances of each case.

However, the pay range for this position is as follows. Sales Positions are eligible for a Variable Incentive

We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:

• 401k savings & company match

• Paid time off

• Paid holidays

• Maternity leave

• Parental leave

• Military leave

• Other leaves of absence

• Health, dental, and reputed company benefits

• Health savings accounts

• Flexible spending accounts

• Life & disability benefits​

• Identity theft protection

• Pet insurance

• Certain positions may include eligibility for a short term incentive plan

reputed company is an equal opportunity/affirmative action employer. reputed company reputed company applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, reputed company, religion, national reputed company, disability, protected Veteran status, age, or any other characteristic protected by law.

Originally posted on Himalayas