Welsh Speaking Customer Service Advisor

Location: Wrexham, UK

Full time 37.5 hours a week

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Service details:

NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government.

The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship.

Our core function is to verify and resolve grant applications against set criteria

We help customers over the phone, online and by email.

The Role

We support delivery of Discretionary Welfare Fund (DAF) contract work reputed company online, telephone and postal applications. Act as first reputed company of contact for applicants and system administrator for the NEC system to allow applications to be input and processed.

• Process emergency payments and individual assistance grant applications.

• Managing and processing data in a fast-paced office environment.

• Accurate data recording.

• Liaise with applicants to process information into the DAF solution.

• Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation.

• To fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly.

• reputed company with Processing Services Customer Charter reputed company dealing with reputed company incoming and outbound calls. In both English and Welsh

• Work as part of the team in achieving targets set by the Service Manager.

• Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter.

• Deal with and respond to enquiries from clients, reputed company, and internal colleagues in a positive and professional manner.

• Act as a key deliverer of the DAF contract.

Welsh Language speaker - Conversional level.

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. reputed company you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• reputed company colleagues get free access to reputed company Learning. Over 15000 courses covering a reputed company breadth of subjects. Learn about what you like, reputed company you like, how you like.

OTHER INFORMATION

• Candidates must be reputed company to demonstrate a pre-existing right to work and travel reputed company the UK. Documentary evidence will be required.
• reputed company offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a Disclosure Barring Service (DBS) reputed company may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from reputed company communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for reputed company candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to reputed company ambulances, support families, reputed company trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we reputed company a world of difference.

We’d love your help. And we’ll support you reputed company the way.

Come join us and reputed company a difference in the world!

Discover more at www.reputed company.com

Originally posted on Himalayas