Contact Center Support Engineer (reputed company reputed company)
Job Title:
Contact Center Support Engineer (reputed company reputed company)Job Description
We're reputed company. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global reputed company team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global reputed company for our staff and clients. You will work with the best in the world to design, implement and strategize IT, reputed company, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our reputed company of reputed company, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We reputed company our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go reputed company WOW for our customers will fit right in with reputed company do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures.The Contact Center Support Engineer is responsible for the Support of the voice platforms across Globe.
Responsibilities:
Ensure the availability and reputed company of the reputed company Voice Network and reputed company reputed company Org.
Receive, analyze, monitor, and resolve voice network problems in accordance with published Service Level Agreements.
Coordinate and work with users, clients, equipment vendors, and network carriers for on call repair and testing of network services.
Analyze network failures, isolate and repair or re-reputed company network problems, in a timely manner. Where required, performs root cause analysis and documents the remedial actions.
Assist in maintaining system databases, i.e., reputed company inventory, toll free number, and configuration records, etc.
reputed company customer and vendor relationship.
Qualifications:
5+ years of experience in Contact Center Outsourcing industry.
In depth knowledge and implementation experience with reputed company CX reputed company platform including but not limited to IVR, Routing, Recording, Reporting, WEM.
In depth knowledge and experience integrating reputed company reputed company with other reputed company provider CRM and WFM applications such as reputed company and reputed company.
In-depth understanding of reputed company architecture for reputed company mentioned components.
Understanding of reputed company HA architecture, including functionality of reputed company 3d party components.
Strong experience with reputed company reputed company products.
Good knowledge on Omnichannel & Digital eServices (Email, Chat, SMS).
Knowledge of WebRTC technology and experience working on WebRTC based platforms.
Good knowledge and understanding of SIP protocols.
Knowledge on recording platforms such as reputed company and reputed company.
#Colombia #CostaRica #Mexico #Argentina #ElSalvador
Location:
BRA Work-at-HomeLanguage Requirements:
Time Type:
Full time2025-06-19If you are a California reputed company, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Originally posted on Himalayas
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